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1477

February 18th, 2017 07:00

Not Video PowerEdge T410

Hello

I have a Poweredge T410, recently I get a following error message:
"CPU 1 has an internal error (ERROR)" and does not display video, although I can see that the video card is turned on.

What I can do ?

12 Elder

 • 

6.2K Posts

February 18th, 2017 15:00

Hello

I can see that the video card is turned on.

I'm not sure what you mean by this statement. Did you install a video card into the system?

If you have installed unsupported hardware into the system then the first step in troubleshooting the issue would be to remove that hardware. If you have two CPUs you can swap CPU1 and CPU2 to test whether or not it is an issue with the CPU. Only CPU1 is required for POST.

Thanks

2 Posts

February 19th, 2017 05:00

Hello Daniel

I removed the external video card I had placed; Try to start the computer with the basics and still have the error post.
  I have tried 4 cpu, and this is the same POST

12 Elder

 • 

6.2K Posts

February 19th, 2017 14:00

This article explains how to troubleshoot a POST issue:

www.dell.com/support/article/SLN111201/

You can reference the T410 manual for more information:

www.dell.com/support/home/product-support/product/poweredge-t410/manuals

Thanks

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