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March 15th, 2024 20:46

PE R540 Backplane Firmware Update fails with SUP0517

Hi, I recently purchased a used PE R540 <Private data removed from public view. DELL-Admin>.

Using Lifecycle Controller, I performed every firmware updates except the 14G Expander Backplane.

The backplane firmware is at 2.41. Lifecycle identifies an available update to 2.52.

But when I perform the update, I get the error message SUP0517, saying "Unable to update the 14G Expander Backplane firmware to version 2.52 because the operation is not supported or the device is in a locked state or the device is not present in the target system."

There isn't much information on the web about this issue.

My R540 backplane configuration is 12 x 3.5" drive bays.

I see 2 cables connected to the backplane, the SAS/SATA cable connected to the HBA card and another one connected to the motherboard.

One difference I noted from the initial server configuration, the server was origibally delivered with a PERC H330.

Now, the HBA card is a LSI SAS 9300-8i flashed in IT mode.

Could that be the reason the backplane is not able to update?

Help would be much appreciated.

1 Rookie

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6 Posts

April 24th, 2024 18:27

Hello all,

I just wanted to share that I managed to update the Backplane Firmware to the latest version using the Dell Server Update Utility

https://www.dell.com/support/home/en-ca/drivers/driversdetails?driverid=rcpvg&oscode=ws22l&productcode=poweredge-r540

Hope that helps someone.

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3.8K Posts

March 18th, 2024 03:49

Hello, thanks for choosing Dell. I think this is happening because it went from Dell certified H330 to a 3rd party non-Dell part component. And backplane is not subjected to automatic firmware update. I'd understand this may inconvenience you but as long as the system is up and running I say you can leave it as it is.
Respectfully, 

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6 Posts

March 18th, 2024 13:14

Thanks Young E, I suspected as much. I don’t have a Dell PERC H330 to confirm it, but the system operates normally. I’ll follow your advice. Thanks again.

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