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December 28th, 2016 05:00
PE R720 PSU mismatch issue
Hi-
We had a PSU go bad in one of our R720s. The server was reporting a mismatch with the good PS flashing green, and the bad PS flashing amber. Server administrator reported PS1 in a good state, and PS2 critical with the status "Presence Detected, Configuration Error".
We replaced PS2 (PN: 05NF18) with an new unit (PN: 09PXCV). Both part numbers are supposed to be the same manufacturer (Delta) and use the same firmware. After hot swapping the PSUs, we still get a PSU mismatch. However, this time both PSU modules are flashing green lights. PS2 is still reporting as critical with the status "Presence Detected, Configuration Error". The only difference I can tell between the 2 units, is that the firmware on the 2 units is different. PS1 is at 07.2B.7D while PS2 is using 09.2B.80; but Dell documentations claims that a differing firmwares will not cause a mismatch scenario.
What am I missing?
Thanks!
Update: Came across a thread that states a firmware difference will cause a PSU mismatch. This contradicts Dell documentation, but I'm going to believe it because the thread describes a situation very similar to ours.
http://en.community.dell.com/support-forums/servers/f/956/t/19630123
My new question is can I hot swap PS1 with the other new PSU we bought or will I need to schedule a maintenance windows to bring the server down?
Thanks again!


Daniel My
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December 28th, 2016 10:00
Hello
You should schedule maintenance.
I suggest installing the new PSU by itself and updating the firmware to match the old PSU. If you continue having issues with slot 2 after the updates then you may have a problem with the power distribution board.
Thanks