DRAC6 and DRAC7 do have different web capabilities.

 

 

 

You say the DRAC6 server "isn't displaying anything," but I really need you to extrapolate on what that means, in order to proceed. For example, are you able to log in and then the web browser shows you a bunch of undefined values? Or are you getting something else?

 

 

 

What web browser are you using to try to reach the DRAC6 system? Finally, is the R310 set up with a BMC, the iDRAC Express, or the iDRAC Enterprise?

Hello Dell-DylanJ,

I got a 6 Express Enterprise Kit for 0Y383M 0JPM33 for my DELL PowerEdge R310

This is the one I got, picture below:

 

I've tried it on Internet Explorer and Mozilla Firefox but the page does not display.

• I can access it via the iDRAC6 Configuration Utility when booting the server
• I can access some features via the OpenManage (Add/Edit User | IPv4/IPv6 Setup Basic Things Only)

It is physically installed and I had it setup to its default setup, firmware updated
Dell iDRAC Monolithic Release 2.92

Hope this is the information you were asking me. 

 

Regards,
TechITSupport

OK, cool. Then you should be able to get a full web GUI that at least looks similar to what you see in the iDRAC7. 

 

With iDRAC issues, my very first troubleshooting step each time and everytime is an iDRAC reset. You can perform one locally by holding the i button on the server face until the fans spin up, or you can issue "racadm racreset -h" in a shell, provided you have OpenManage installed.

 

If that doesn't do it, the next most common thing with DRAC6, that I've seen, are browser compatibility issues. I'd try an older version of a browser, that's something I've seen work out on multiple occasions.  

*** I posted an earlier comment with pictures but now showing  ***

I hope these pictures gives you an idea of what issue I am having with iDRAC Service Module which may explain the Web Interface Issue that I have

Hope this information help out.

 

Regards,
TechITSupport

I've checked the service and indeed the problem is that it is not starting:

 

All those 3 other dependent services are all STARTED and RUNNING:

• Remote Procedure Call (RPC) WORKING
• DCOM Server Precess Launcher WORKING
• RPC Endpoint Mapper WORKING

 

I do not know what else could because not to allow that service to start.
I have Symantec Endpoint Protection active... could that be the cause?

 

Regards,
TechITSupport

The iDRAC Service Module provides some cross communication between the server and the iDRAC for logging purposes, but shouldn't be stopping us here. The reason I say that is because you can access an iDRAC with no OS on the server. What you're seeing isn't something I'd expect, but I don't think it's the problem, either. 

 

I'm absolutely going to sound like a Symantec hater - but I always turn it off for testing nearly any software issue I have. I've had nothing but problems with their software. Not to say their stuff is bad or anything, just I've had some bad luck.

 

Would you mind launching a command prompt and issuing "racadm getsysinfo" to confirm the iDRAC is responding? The iSM installer error you're sharing has me wanting to confirm. 

Shine is an awesome resource for the community for these types of issues. I'd definitely give what he suggested a try. 

 

@Shine, I didn't know that idrac.local didn't work for iDRAC6, either! Thanks for the knowledge!

This is what I get:

NOTE: For security purposes I've xxx to keep the information private

RAC Information:
RAC Date/Time = xx/xx/xxxx xx:xx:xx
Firmware Version = 2.92
Firmware Build = 05
Last Firmware Update = xx/xx/xxxx xx:xx:xx
Hardware Version = 0.01
MAC Address = xx:xx:xx:xx:xx:xx

Common settings:
Register DNS RAC Name = 0
DNS RAC Name = idrac-xxxxxxx
Current DNS Domain =
Domain Name from DHCP = 0

IPv4 settings:
Enabled = 1
Current IP Address = 0.0.0.0
Current IP Gateway = 0.0.0.0
Current IP Netmask = 0.0.0.0
DHCP Enabled = 1
Current DNS Server 1 = 0.0.0.0
Current DNS Server 2 = 0.0.0.0
DNS Servers from DHCP = 0

IPv6 settings:
Enabled = 0
Current IP Address 1 = ::
Current IP Gateway = ::
Autoconfig = 1
Link Local IP Address = ::
Current IP Address 2 = ::
Current IP Address 3 = ::
Current IP Address 4 = ::
Current IP Address 5 = ::
Current IP Address 6 = ::
Current IP Address 7 = ::
Current IP Address 8 = ::
Current IP Address 9 = ::
Current IP Address 10 = ::
Current IP Address 11 = ::
Current IP Address 12 = ::
Current IP Address 13 = ::
Current IP Address 14 = ::
Current IP Address 15 = ::
DNS Servers from DHCPv6 = 0
Current DNS Server 1 = ::
Current DNS Server 2 = ::

System Information:
System Model = PowerEdge R310
System Revision = I
System BIOS Version = 1.14.0
Service Tag = xxxxxxx
Express Svc Code = xxxxxxxxxxx
Host Name = xxxxxxxxxxxxxx
OS Name = Microsoft Windows Server 2016 Standard
Power Status = ON

Embedded NIC MAC Addresses:
NIC1 Ethernet = xx:xx:xx:xx:xx:xx
iSCSI = 00:00:00:00:00:00
NIC2 Ethernet = xx:xx:xx:xx:xx:xx
iSCSI = 00:00:00:00:00:00
NIC3 Ethernet = N/A
iSCSI = N/A
NIC4 Ethernet = N/A
iSCSI = N/A

Watchdog Information:
Recovery Action = None
Present countdown value = 478 seconds
Initial countdown value = 480 seconds

 

You are correct, with the service turned ON or OFF with iDRAC Module Service, does not change the fact that the Web Interface should show up. I tested it out on my PER720 and the iDRAC7 page shows up. Not sure what holds it on my PER310 and the iDRA6.

I know the feeling about Symantec, I've completely dropped it and testing things out but still nothing.

OSMA ver: 9.4
iDRAC Module ver: 3.5.1
Headache Advil ver: 9000 

Thanks a lot!

 

Regards,
TechITSupport

Hello Dell-DylanJ and DELL-Shine K

I was noticing that on the iDRAC7 I can ping idrac.local while on the iDRAC6, I cannot:

iDRA7
Pinging idrac.local [1xx.xxx.xxx.xxx] with 32 bytes of data:
Reply from 1xx.xxx.xxx.xxx: bytes=32 time=1ms TTL=64
Reply from 1xx.xxx.xxx.xxx: bytes=32 time=1ms TTL=64
Reply from 1xx.xxx.xxx.xxx: bytes=32 time=1ms TTL=64
Reply from 1xx.xxx.xxx.xxx: bytes=32 time=1ms TTL=64

iDRAC6
Tried to ping the IP Address I got from iDRA7:
Pinging 1xx.xxx.xxx.xxx with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

iDRAC6
ping idrac.local
Ping request could not find host idrac.local. Please check the name and try again

So sadly yeah... iDRAC6 does not work with idrac.local nor 1xx.xxx.xxx.xxx 

Thank you both very much for all your help and support!
You both enjoy this up coming summer and stay safe!

 

Regards,
TechITSupport

Trying a last thing.

 

Going to edit the host file and add this additional like to my iDRAC6
c:\Windows\System32\Drivers\etc\hosts:
1xx.xxx.x.x idrac.local drac.local

 

And then I will try this link: PowerEdge: How to solve iDRAC connectivity and configuration issues?
iDRAC6 -> iDRAC Settings -> Network/Security -> Network -> VLAN Settings -> Enable VLAN ID

 

Nothing to lose and maybe it will... not work 

I do not understand why the Web Interface shows up on that link... maybe that example it not on the local but actually connected via an Ethernet on the iDRAC6?

 

Regards,
TechITSupport

IPv4 Default Information (If Enabled):

1. IP Address: 192.168.0.120
2. Subnet: 255.255.255.0
3. Gateway: 192.168.0.1

Only the iDRAC7 can ping both 192.168.0.1 or drac.local or idrac.local
Even if the iDRAC7 PIv4 is set to DHCP which it is, everything works fine.

I've tried to "simulate" by adding the same variations on the host file but sadly it goes no where.
I am not even sure what or how it even PINGS with the iDRAC7 vs iDRAC6 which is doesn't.

What tools am I missing, what programs am I missing, is it hardware monitoring feature not embedded on the iDRAC6 physical card?

All I know is that the Web Interface can be viewed via the physical Ethernet Connection and setup plugged directly into the iDRAC6 but within (locally) itself... that is a no go but I am still trying to understand why it cannot be done?

In any events, I thank you all and I will consider this case as an... X-File  ha ha ha

OSMA is a great tool/software but even with my Service TAG for my PE_R310 and that clearly supports the iDRAC Service Module (which is not related with the current issue), why that essential Web GUI Internet iDRAC6 is not showing locally. I know, repeating myself 

Must be the iDRAC6 physical card itself that is missing a component the only iDRAC7 + have... so sad! 

Take care everyone and thank you again!

 

Regards,
TechITSupport