POWER EDGE 2900

Question

Good afternoon , could you support us in the following issue?

We have PE2900 , it was woking fine some months ago then it was sent to us by airplane , after receiving it we turned it on and we could see the fans were on and LCD turn it on also , we did not have any signal from keyboard , the keyboard does not turn on the leds and it did not work then we try with another keyboard and the same result , both of them did not work . Both of them works properly when they are used in another computer . Also we did the test using all the usb port ( 5 usb ports )

Also we did not see any information from monitor eventhough the monitor is working properly when we use in another computer.The monitor led show green at the begining then change to amber , also nothing is showed in monitor.

We have two hard drivers and RAID CARD , Raid card showes blinking green led but the hard drives when we boot we did not see any light blink in this process I mean at the begining of the boot neither in the booting process.

Also the LCD showes the following message E1410 , CPU1 or CPU2, also we open the computer and it looks fine , also we take the NIC out , disconnect and connect the cables from RAID to the proper bay connector but the same result ,

Akso we tred to boot from a booteable Acronis CD ( CD drive works properly ) but the same result

The DIMMs look fine but we did not take them out from their slots

Internally the Server looks fine ,

Do you think it could be good idea to take ( NIC , Raid Card , all DIMMs ) out and to try to boot to see if something else happens or

Do you have any additional ideas to try to see if we could fix it , or could be it a motherboard problem or any hit during the travel in shipping which it could harm the server

Thanks for your support

Ricardo

Best Rgegards

Daniel My · Accepted Answer

Hello

If you encounter issues after moving a server then you should start by checking for anything that may have come loose. I would press on the memory and all cabling to make sure everything is still firmly seated. If nothing changes then you should re-seat everything. I would avoid re-seating the CPUs until all other steps had been attempted. It is very unlikely the CPUs would come loose.

If the issue persists after all of the above steps then you should take the system to minimum-to-POST to attempt to narrow down the fault. Here is an article on troubleshooting a no-POST issue:

https://www.dell.com/support/article/sln111201/

Thanks

RAMA2 · Answer

Good evening Daniel , coud you support in the following question?

when we remove the memory modules ,DIMMs and clear NVRAM , in PE2900 we have some jumpers , after we take the memory modules out , we change the jumper to change to NVRAM_CLR , when we change again to the default position .

Thanks for your support

Regards

Ricardo

Daniel My · Answer

after we take the memory modules out , we change the jumper to change to NVRAM_CLR , when we change again to the default position .

To clear NVRAM:

Disconnect power cables
Move NVRAM jumper to clear
Reconnect power
Power on the server and let it complete POST. It should not fully boot, it should stop with a message on-screen, black screen, or a blinking cursor.
Power down and disconnect power
Move the NVRAM jumper back to the original position

Thanks

PowerEdge Hardware General

POWER EDGE 2900

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