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2 Posts
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55943
February 24th, 2015 08:00
PowerEdge R610 -- Controller event log: Unexpected Sense error
Hello,
One of my clients PowerEdge servers had an unexpected shutdown over the weekend. It came right back up after a few minutes, VMs were all running, etc. I checked the logs and noticed it had an error that read:
Controller event log: Unexpected sense: Encl PD 20 Path 5842b0b045d63200, CDB: 12 00 00 00 04 00, Sense: 5/24/00: Controller 0 (PERC 6/i Integrated)
Is this error something to be concerned about? Just want to make sure the server isn't dying or something.
Thanks!
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DerikC
27 Posts
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February 24th, 2015 09:00
This is generally nothing that needs to be worried about. "PD 20" is generally the backplane. If you are still concerned with it, I'd recommend that you make sure your backplane and PERC firmware/driver is up to date.
I'd also suggest double checking OpenManage to make sure you aren't reading any issues on the drives and to double check the status of your battery.
UnknownFearNG
2 Posts
0
February 24th, 2015 11:00
Thanks for replying! So the error that I received is nothing too concerning? Just wanted to get any idea as to why it shutdown unexpectedly. The logs didn't really give any insight into it.
Thanks though!
DerikC
27 Posts
0
February 24th, 2015 17:00
If you see several instances of it, then it may be an issue. I see this error every day, and I rarely determine that it's cause by a faulty backplane. If you're concerned that it may still be a hardware issue, you can try running the 32-bit diagnostics. Or, if you're still in warranty, you can pull a DSET and have a support technician review it.
Anything could have really cause the shut down. I've seen a Windows update cause it. I'd check the OS logs (Windows Event Viewer, dmesg, etc) and see if it points to anything. The environment could also be a potential variable, so I wouldn't rule out a UPS or PDU mishap.