3 Posts
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1763
March 25th, 2021 19:00
R410 Memory slot issue
My R410 is rebooting intermittently. It does this even when in diagnostic mode running MpMemory test.
I get this error when going into diagnostic:
Message PR1: Replaced part detected for device: DDR3 DIMM(Socket A1)
I have changed the dimm for A1. I have also unplugged the power & hold down the power button for 30 seconds before starting normally. Both did not resolve the issue.
Is there anything else I can do?
If indeed A1 is faulty, what are my options?
The server have 2 CPUs, 8x8GB dimm.
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DELL-Joey C
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March 25th, 2021 23:00
Hi,
Have you tried updating the iDRAC/LCC and BIOS to the latest and check if resolves the issue? Since slot A1 having issue, try this. Remove both power cables, press and hold the power button. Then remove all components accept the below and try to do the diagnostics, if you have the same issue, you may need to replace the main board.
•Risers
•CPU1 (swap CPU2 with CPU1)
•Heatsink for CPU1 for prevention of overheating
•1 DIMM for CPU1 (swap any available DIMM with A1)
•Power supply
•Control panel
•Motherboard
•Power distribution board
Hope this helps clarify your doubts.
RayWong
3 Posts
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March 28th, 2021 18:00
Hi,
If it is determined that memory slot A1 is faulty, can we run on CPU2 & memory bank B alone (removing CPU1 & all memories under bank A)?
Thanks.
DELL-Joey C
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March 28th, 2021 20:00
Hi,
I don't think you can. The server need CPU1 to be populated before it can run.
RayWong
3 Posts
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April 4th, 2021 23:00
Hi,
I have tested with the suggested setup but the system stills reboot.
Where can I find info on the suitable motherboard for replacement?
Thanks.
DELL-Erman O
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April 4th, 2021 23:00
Hello,
I'm sharing some links that you can check.
Find Parts by Service Tag https://www.dell.com/en-us/shop/partsforyourdell/index
Dell Parts Finder Tool https://www.dell.com/en-us/work/shop/dell-parts-finder/cp/dpf
Find a Partner http://dell.force.com/?c=us&l=en&pt=findareseller
Find a Service Partner https://www.dell.com/learn/us/en/19/campaigns/find-a-service-partner?~ck=mn#campaignTabs-3
Hope these links will be helpful!