This post is more than 5 years old
79 Posts
0
156678
March 21st, 2012 08:00
R710 BIOS/Firmware Update issue - "No Update Available" message when Updates are Available and Needed ?
Hello,
We are currently patching our R710s and have been using a custom SUU from the DRM with the web updates to do so. On one system it appears that the BIOS has been updated ( v6.1.0 ) but the other requried updates are not being recognized ? ie the 6/i RAID is 6.2.0-0013 not 6.3.1-0003, the iDRAC is v1.30.24 not v1.85 ...not current at all :o(
When we and perform the Platform Update we get the "No Update Available" msg even though the iDRAC, NIC, and the RAID updates are on the DVD.
The other strange thing is that the System Services ( BIOS v6.1.0 USC ) Options are not all there ( as compared to another R710 with the same BIOS ). The UEFI v2.1 is on screen and the options for "Lifecycle Log" and "Platform Restore" are not there ?
The same DVD/.ISO worked fine in another twenty or so servers that are already done... and in the ones we are still doing so I am pretty sure the disc/ISO is okay...
DELL-Rey G
4 Apprentice
•
1.1K Posts
1
March 21st, 2012 09:00
if this is only one system, the next step is to shut down gracefully, pull power from the system for 1 minute, plug it back in and then wait 1 minute, then power back on and try again. I'd say the LC is off in the weeds....
DELL-Chris H
7 Practitioner
•
9.7K Posts
•
48K Points
0
March 21st, 2012 09:00
Hamboney,
It sounds like you may have an issue with the Lifecycle Controller. This is a link to the repair package for it. Run this and then see if the System Services are restored and the update proceeds.
Lifecycle Repair package - www.dell.com/.../DriverFileFormats
Hamboney
79 Posts
0
March 21st, 2012 09:00
Correct... except I never get to the list of items. At that point it says "No Updates Available" ?
Hamboney
79 Posts
0
March 21st, 2012 09:00
We have tried to perform a Platform Rollback but this fails with "Return code mismatch for BIOSWrapper.efi - ( 0xb0000001) !"
Hamboney
79 Posts
0
March 21st, 2012 09:00
As per the instructions:
"Install - 1.Double-click the new icon on the desktop labeled BDF_1.5.1_BIN-15_A01.usc.
The Self-Extractor window appears. "
The USC file extension association is unknown to the OS ? What software is required to extract ?
Hamboney
79 Posts
0
March 21st, 2012 09:00
Updating now with .USC file...
DELL-Rey G
4 Apprentice
•
1.1K Posts
0
March 21st, 2012 09:00
Ham, can you tell me what you did to create the disc, I will try to repro here as well.
I'm guessing:
r710 v410 bundle for Windows
export as SUU iso or directory
f10 into the LC, provide the disc (or network location)
LC scans the information, you get the message about the repository not being digitally signed
then it should list the items that can be updated and the devices you point out above are not listed?
Hamboney
79 Posts
0
March 21st, 2012 09:00
I will connect and configure the iDRAC...
DELL-Rey G
4 Apprentice
•
1.1K Posts
0
March 21st, 2012 09:00
Aight, then I would roll with the suggestion that Chris had above. The repair package has to be done via the idrac. In the idrac gui, on the left hand tree, select idrac settings, then in themain window, select Update tab, then browse to the file and upload and it should go from there.
Hamboney
79 Posts
0
March 21st, 2012 09:00
FAILED :o(
DELL-Chris H
7 Practitioner
•
9.7K Posts
•
48K Points
0
March 21st, 2012 10:00
Sorry the repair failed Hamboney,
Did you get a specific error when you ran it?
Try this, it is the most current update, but isn't the repair - www.dell.com/.../DriverFileFormats
Lets see if we can get that to run.
Hamboney
79 Posts
0
March 21st, 2012 10:00
hmmm, that appears to be the same file from your first link ?
Hamboney
79 Posts
0
March 21st, 2012 10:00
With the power-off, let sit, power on, let sit, and try again we seem to be making progress... 10% completed.
Hamboney
79 Posts
0
March 21st, 2012 10:00
So with the power off cycle the Repair patch loaded.
Now when we try to load the Local Repository from CD the message "No volume available for local repository" appears :o(. Exiting out of the Platfiorm Update and trying it again seems to have gotten past this and I now see the list of updates !
I will start applying the updates now.
Thank you