Unsolved

This post is more than 5 years old

3 Posts

11231

August 12th, 2013 11:00

R715 Random Reboots

Hello,

I am runnintg vSphere 5.1 on 5 Dell Poweredge R715s with a NetApp 2040 over NFS. Our cluster services both VMware View (5.0.1) and virtual servers. All Servers have identical hardware and were purchased at the same time. Ever since upgrading to 5.0 and installing VMware View, we have experienced ESX hosts just randomly restarting.This is happening to all 5 servers in the cluster. The reboots can happen anywhere from a week or a couple of months.

There are no errors in the logs at all. VMware reports the host just becomes unresponsive then the host goes down, restarts, and then continues like nothing ever happened. I have worked with both VMware and Dell server support over the last few months to resolve the issue.

I have had VMware (up to level 3 support) go over the logs and have found nothing (all from Syslog, VMware support bundles, and DRAC logs). They just suggest going back to Dell assuming its a hardware component issue. The logs literally show nothing no errors or anything.

I have had Dell reviewed my BIOS settings on each server. We have confirmed C states are disabled, virtualization support is enabled, and power settings are set to maximum performance. All VMware patches and Dell firmware is up to date or on stable versions. All Dell hardware checks out from the system services console. Dell has shipped me new PSUs for all the servers and that hasn't solved the problem. I am at the stage where I am going to make Dell change out the remaining parts such as system board, RAM, and CPU or give me new servers.

However I am just at a loss as to what could be causing this problem and everyone else who should have an idea doesn't seem to know either. I can't be the only person who has experienced this type of behavior with Dell servers. Can anyone tell me what I might be missing?

7 Practitioner

 • 

9.7K Posts

 • 

48K Points

August 12th, 2013 12:00

Nizzi,

What version update are the server(s) at for the following:

BIOS

iDrac

Lifecycle Controller

Perc controller

If the BIOS and LC are out of date then they could be causing an issue with 5.1.

Let me know what you find.

3 Posts

August 12th, 2013 14:00

Chris,

Thanks for the response. The information is below. This were the suggested firmware updates I applied with Dell support even though the BIOS is out of date and so is the Perc

BIOS 2.9.0

iDrac 1.95 build 5

Lifecycle Controller 1.6.0.73

Perc controller   12.10.3-0001

7 Practitioner

 • 

9.7K Posts

 • 

48K Points

August 12th, 2013 15:00

Would you update both those and then boot one of the servers to this ISO - linux.dell.com/.../OMSA71-CentOS6-x86_64-LiveDVD.iso

From that gui run a dset report - www.dell.com/.../poweredge-r715

Copy the reporting file it creates to an email to me please, if you would..

I will send you an email so you have my contact details.

1 Message

June 26th, 2015 15:00

Was this ever resolved?

3 Posts

June 29th, 2015 07:00

Yeah we ended up contacting our Dell account rep and discussing our dissatisfaction with their product. After some further discussions we got Dell to replace all of our servers with new ones.

We shipped the other 5 problematic ones back to Dell for them do what they pleased. Since replacing them, we haven't had a problem since.

No Events found!

Top