Server R620 - power Consumption problem

Question

Hi

Our R620 server show error about the consumption : The system board Consumption current is greater than the upper warning threshold

First I have checked to update bios and idrac. but at this level I have a doubt.

If I check with the service tag, I get a page with OEMR XL R620 that said me to use the BIOS V2.7.0 and idrac V2.50.50.50

But if I check not by the service tag but by the model R620, I get different version : BIOS V2.9.0 and idrac V2.65.65.65

What is the good version for the server ?

What is the difference between OMER XL and normal version

We bought this server no to Dell but by another dealder with their software on it

Regards

DELL-Erman O · Answer

Hello,

OEM version servers are supported with customized firmware according to the needs of companies. Although they are the same hardware, they are individually customized servers, so please update the firmware in their catalogs that you reach with the service tag. Do not use standard firmware.

About your issue Can you check PSUs status on iDRAC? If the PSU reading amperage seems "0" probably there is a faulty PSU. You can check with a known good PSU and clear SEL logs for seeing issue continues or not. Please also do power drain as below:

1. Power the server down.
2. Disconnect server from all power cables, Network cables.
3. Hold down the power button continuously for at least 10 seconds.
4. Insert power cables and network cables back to the system.
5. Wait about 2 minutes before powering on the server to give the iDRAC time to initialize.
6. Power the system on.

Hope that helps!

jucr · Answer

Hi

Thanks for your informations

I have updated yesterday the bios and idrac linked to the service tag

This Morning, I have checed the PSU as you said :

PSU2 was at 0 (when the PSU1 was 0.8A)
As we have no spare for this type of server, I have crossed the PSU and follow your procedure
Now I still have the same thing PSU1 (so the previous PSU2) at 0.8A and the PSU2 (previous PSU1) still at 0
Does it mean that the server has a problem with the power board ?

Regards

DELL-Erman O · Answer

Hi, Thanks for the detailed response. As I know R620 doesn't have a power distribution/interposer board. Mostly cases I remember it was a PSU issue most time but after swapping PSUs and there is 0A on every time on the same slot it could be the system board. You can check firmware updates and clear SEL log and check again. After BIOS update it might be fixed and I hope so it will.

PowerEdge Hardware General

Server R620 - power Consumption problem

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