System Services not available

Question

Hi All I've have a Dell PowerEdge R610 server that I've been setting up. During the setup process I enter the Unified Server Configurator and ran the Platform Update. Since then I have been unable to access the USC. From the main boot screen the following line is displayed 'System Services update required' and in the BIOS Boot Manager 'System Services  not available'. I need to know what to do to update the System Services. Thanks

sanjivus · Accepted Answer

If someone is still looking for this information, here is what I did to resolve this issue:

Download the Lifecycle Controller Repair Package from

www.dell.com/.../DriversDetails

http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=7Y5M4

Upload the this package using DRAC's firmware upload interface.

Reboot the server and predd F10 to goto the System Services.

Goto USC settings and configure the IP address information.

Goto platform update and select ftp as source.

keep ftp.dell.com as URL and click next .

Select the Lifecycle Controller for update in addition to whatever else you want to update.

Take a cup of coffee sit back and let the magic happen on its own.

Hope this helps.

reybeast1 · Answer

I would start by resetting the idrac to defaults. On bootup, hit Cntrl E and set the idrac to defaults. If this still doesnt work, power down the system, and pull power for one full minute. Then plugin power and let the system sit for 1 full minute before powering on. After you power on, you may system System Services not available for about 5-10 minutes. Any longer than that and try the info below

Page 51 http://support.dell.com/support/edocs/software/smusc/smusc/1_1/en/UG/pdf/USCUGMR.pdf

Repedro · Answer

Thanks. Work for me this solution.

Ismail · Answer

Thank you! 100% helpful!

DELL-Erman O · Answer

Hello, Can you try the steps sanjivus suggested, I am also adding the new repair version here Dell LifeCycle Controller v1.7.5 Repair Package https://dell.to/3lLa3tx Installation instructions 1. Download the file (.usc) onto your storage media (USB key or hard drive). 2. Connect to iDRAC on your system using the iDRAC web interface. For more information on the iDRAC, see the iDRAC User's Guide. 3. From the iDRAC web interface, click 'Remote Access'. 4. Select the 'Update' tab, and then browse to the image you downloaded in step 1. 5. Click 'Next', and then click 'OK' to confirm the upload. Allow the process to complete before you continue to step 6. 6. Reboot your system, and then press the key to enter the Unified Server Configurator interface. 7. Select 'Launch Platform Update' to complete the installation of all recommended updates. Let us know how it goes!

PowerEdge Hardware General

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