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13935
June 26th, 2016 22:00
The System board Riser cable or interconnect is not connected or improperly connected.
Hi ,
I have issue "The system board riser cable ot interconnect is not connected or improperly connected." at R630's iDRAC.
iDRAC8 Firmware : 2.10.10.10.
By above issue, I can't check the CPU, MEMORY, and PHYSICAL DISK at iDRAC.
Any idea?
Regards
Win Htet Han
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Phuong_Long
7 Posts
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April 12th, 2022 20:00
Errore - "HWC2005: System board Riser cable or interconnect failure. Check connection." on Dell R820.
after a secure shutdown, I re-inserted riser card 1 and turned it back on. The server has permission to start .
After 1 week the server recorded the error via idrac
same picture .
Do you have any ideas for how to fix the above error, thank you
DELL-Joey C
Moderator
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4K Posts
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April 12th, 2022 22:00
Hi @Phuong_Long,
Is the server's BIOS and Lifecycle firmware up to date? What is the current version of firmware on the server now?
Could you let us know if there is any hardware changes? Any new cards installed? Processor upgrades? Could you provide us the Riser 1 DPN#? How many processors are there in the server?
DELL-Shine K
4 Operator
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3K Posts
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April 17th, 2022 07:00
Can you share the part# of various risers installed on Riser 1, 2 and 3 slots of the server? You can refer below link to locate various riser slots.
https://www.dell.com/support/manuals/en-us/poweredge-r820/r820systemownersmanual-v3/system-boardconnectors?guid=guid-79559cac-f279-46e0-af7e-867c6ff846b2&lang=en-us