Clear Preserved Cache Can Cause Lost All Data?

Hello safwanfathi16,

 

Thank you for choosing Dell,

If there are any foreign configurations, it is strongly advised that you import the foreign configuration before you discard the preserved cache. Otherwise, you might lose data that belongs with the foreign configuration.

Source:

https://dell.to/3DJA6aK

 

What is the model of server? Why hard drives are in foreign status? Did you reseat them or replaced before?

 

Please ask me if you have any questions,

Maria Januszka

#IWork4Dell

Dell | Social Outreach Services - Enterprise

Hi Maria, 

My server is Dell Poweredge 720. My Bios is Perc 710P.

My user complain they cannot access the file in shared folder. So i restart the server. Then server stuck at BIOS. Then enter the VD Mgmt. All hard disk state foreign. I try to import foreign config, but failed as mention in previous post. Is there any way to import or step for me to try without lost all my data?

Thanks.

Hello safwanfathi16,

 

Thank you for your reply. Did you try troubleshooting steps from this knowledge base article:

 

https://dell.to/3ylb3cT

 

Thanks,

Maria Januszka

#IWork4Dell

Dell | Social Outreach Services - Enterprise

Hi Maria,

Thanks for the link.

I want to try as per link but when i press F2 to enter system setup, it straight "Press any key to enter Configuration Utility".

I also try press F10, also same result.

Thank you.

Hi @safwanfathi16,

 

What happens after you pressed any key to enter the configuration utility? Does it able to load into the system setup as shown in the screenshot?

 

It seems that there is preserved cache in RAID controller card, therefore you will need to clear the preserved cache before you can import foreign. Do you have data back up for the server? Usually preserved cache contains data which are in the midst of being written to the disk before any issue happens during data writing. There is an option to clear preserved cache, but if you are not comfortable of clearing cache, I would advice you to seek professional data recovery company in your region to retrieve your important data. Dell do not have any data recover service, unfortunately.