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May 27th, 2014 01:00

Command MegaCli -AdpBbuCmd -aALL return error

I was running MegaCli to get BBU info, but suddently it failed and return errors:

# MegaCli -AdpBbuCmd -aALL
                                     
Adapter 0: Get BBU Design Info Failed.

FW error description:
  The requested operation cannot be completed due to a hardware error (I2C).  

Exit Code: 0x37

What I have run:

MegaCli -AdpBbuCmd -aALL  
MegaCli -AdpBbuCmd -GetBbuStatus -aALL  
MegaCli -AdpBbuCmd -GetBbuCapacityInfo -aALL  
MegaCli -AdpBbuCmd -GetBbuDesignInfo -aALL  
MegaCli -AdpBbuCmd -GetBbuProperties -aALL  
MegaCli -AdpBbuCmd -BbuLearn -aALL  
MegaCli -AdpBbuCmd -BbuMfgSleep -aALL  
MegaCli -AdpBbuCmd -BbuMfgSeal -aALL  
MegaCli -AdpBbuCmd -getBbumodes  -aALL

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May 27th, 2014 08:00

Jason_Asia,

What is the controller that is installed on the server, as well as what is the server itself?

I ask as some of our controllers are without batteries as well as it could be that the firmware is really out of date and it is causing other issues. 

Let me know what you find.

May 28th, 2014 00:00

Hi,CHRIS H,

The controller is MegaCLI SAS RAID Management Tool  Ver 8.07.07 Dec 19, 2012.

The server is PowerEdge R720.

RAID card version:
Product Name    : PERC H710 Mini
FW Package Build: 21.2.0-0007

Result of "MegaCli -AdpAlILog -aALL" contains :

/*

05/27/14 15:10:55: EVT#01168-05/27/14 15:10:55: 155=Battery relearn pending: Battery is under charge
05/27/14 15:12:00: Battery fully charged: Starting a Learn cycle
05/27/14 15:12:00: EVT#01169-05/27/14 15:12:00: 151=Battery relearn started
05/27/14 15:13:05: EVT#01170-05/27/14 15:13:05: 152=Battery relearn in progress

*/

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May 28th, 2014 08:00

The information you provided shows the controller is currently on the latest firmware. Also the list you provided aren't errors, they are notifications of the battery telling you it is going to start a learn cycle. What that means is that the battery,  in order to keep the battery conditioned and not getting a memory, will charge fully and then drain. It repeats this to keep the battery healthy for longer. It isn't going to negatively affect the system at all. It is just a preventive maintenance feature. 

Is that all you are seeing reported for the battery?

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