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37955
July 27th, 2021 02:00
RAC0501+ UEFI0116 - system does not boot up
good day Colleagues,
my r630 was not shut down properly (windows server OS installed). as a result I got UEFI0116 error - see pic 1.
I tried to reboot the server and got additional error - RAC0501 - now no virtual disks/physical disks are displayed/recognised see pic 2
.
temporary I can access the server from virtual console only.
if possible could you please advise me the procedure how to get out of this - really do not want to loose existing data
Dell-Martin S
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3.5K Posts
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August 6th, 2021 04:00
What I usually recommend to people it to disable, then re-enable the Lifecycle controller, which can be done through command line.
That will disable the controller. You can then run:
To turn it back on. There is a third state, 2, which corresponds to recovery mode.
DELL-Charles R
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4.7K Posts
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August 6th, 2021 08:00
Hello and801,
The LCC typically can go into recovery mode if it fails update or incomplete firmware update or a faulty component.
Enter: Avago EFI SAS Driver PERC H730 Mini, check any information displayed. It should prompt you to enter a character 'Y' will work and hit enter. Check what comes up next
To get the LifeCycle Controller out of Recovery Mode:
-boot to F2 -> System Setup -> iDRAC Settings -> Lifecycle Controller to check status
-Choose: Lifecycle Controller set to Enabled
-Collect System Inventory on Restart set to Enabled.
-Cancel Lifecycle Controller Actions set to Yes.
UEFI0116 is most common a disk drive issue.
Run diagnostics and update drivers and firmware for storage chain: PERC, backplane, hard drives
To run diagnostics:
Boot to F11 on Dell Splash screen, selecting Boot Manager -> System Utilities -> Launch Dell Diagnostics. Note any messages and continue testing.
Information for UEFI0116
Message : One or more boot drivers have reported issue(s).
Detailed Description : One or more boot drivers have reported issue(s) via the UEFI Driver Health Protocol.
Recommended Response Action : Check the Driver Health Menu in Boot Manager for details.
Category : System Health
Subcategory : UEFI = UEFI Event
Severity : Severity 2 (Warning)
LCD Message : No LCD message display defined.
Initial Default : LC Log
Server Administrator Event ID : Not Applicable
Server Administrator Trap ID : Not Applicable
https://dell.to/37nXfS6
Dell-Martin S
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July 27th, 2021 23:00
Hi and801,
please check the following articles:
https://dell.to/2TIMwyG
&
Dell EMC PowerEdge Servers Troubleshooting Guide | Dell US
please provide feedback if you have further questions.
Regards Martin
and801
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July 28th, 2021 04:00
good day Martin
many thanks for your prompt response. next Friday I will be at the server location - then will follow the linked articles/documents. looks like I cannot press F2 (to enter setup) during POST remotely...
Dell-Martin S
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July 28th, 2021 06:00
Hi,
please organize someone to do this local.
This person could check the connections and LED´s too.
regards Martin
and801
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August 6th, 2021 03:00
good day Martin,
no success. I am at server location.
all HDD disk LEDs are on.
I cannot enter either BIOS (F2) ether boot manager (F10)
I am stuck with this screen:
if I press any key then I have got that:
any help - really no idea what to do next...
by the way the terminal works so I can "ssh" my server - unfortunately I do not know the commands ...
and801
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August 6th, 2021 03:00
... one thing more:
I during startup I captured that "Lifecycle Controller in Recover Mode"
and801
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August 6th, 2021 05:00
do the steps are:
1. disable controller (state 0)
2. cold reboot
3. enable controller (state 1)
4. cold reboot
am I correct ?
and801
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August 6th, 2021 06:00
No success. Still the same UEFI0116 screen
Dell-Martin S
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August 6th, 2021 06:00
yes you are
Dell-Martin S
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August 6th, 2021 06:00
Hi,
try this if this doesn´t work in my opinion the LCC is defective.
https://dell.to/2VvFKgn
Because the recovery state failure should be gone after the 2 steps.
If you have only no bootable drives found than please check the Raid Controller again.
regards Martin
and801
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August 6th, 2021 08:00
good day Martin, again many thanks for a prompt reply. do you think defective LCC might have an impact on data consistency/RAID 5 ?
and801
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August 10th, 2021 06:00
good day Martin, good day Charles
many thanks for your hints (!)
system booted up.
life controller is still in "recovery mode" I guess, but your hints allowed me to enter the BIOS setup (F2 key). and I found there a kind of mismatch (no idea how it happened). actually boot mode was "BIOS" instead of "UEFI" (as windows server is a HOST OS). wrong boot mode was probably one of the reasons system could not boot up. anyway without your help I would be still nowhere.
THANKS.
Banavath
2 Posts
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November 30th, 2022 07:00
this the problem
eswedick
1 Message
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February 11th, 2023 17:00
How do you get to a command line to run this? I'm also getting the above UEFI0116 error and can't open the lifecycle controller or any of the other F key options during boot. When I press a key on the error screen, the driver health manager screen where you say to select the raid controller never loads. I'm not sure how to proceed