Replaced IDSDM module in R630 and no longer see redundancy

Can you reboot iDRAC and check the behavior. If it is not resolved the issue you can remotely reboot the server using iDRAC and check whether iDRAC is showing IDSDM details. 

Can you also check whether you have latest FW on IDSDM and iDRAC?

Can I reboot the iDRAC without interrupting the server? And  not sure how to do that. 

But I do have some new info: In the lifecycle log I found this:  'Internal Dual Module rebuild failed because read/write to one of the SD cards failed'

Is there a way to invoke the rebuild again or should we try reseating the SD card first? Thanks!

You can login to iDRAC and on Summary page you can find an option to Reset iDRAC under "Quick Launch Tasks" section. Resetting iDRAC will not impact or reboot server. 

For IDSDM rebuild we need to reboot server. I also recommend to reinsert SD card and try.

I have reset the iDRAC and it's scary, but I don't believe it. If it were true I don't think the server would be working at all. 

The firmware on the iDRAC is old:

 And I see that the IDSDM Firmware is at .15, but I cannot find the download for the new one.

What are the next steps? If it does not rebuild on a reboot, and a reseat does not help, should I plan on updating these two items?  Thank you!

I found this:

But the older versions do not list 0.15, so not sure it is the correct thing. 

This looks strange. You can try reseat of IDSDM and see whether it will resolve the issue. If that not fix the issue you can try updating iDRAC and BIOS first then later IDSDM

Tomorrow I will be able to try reseating the SD card. In the meanwhile I have just updated the iDRAC firmware so it is the latest. (The IDSDM still shows as both having failed). 

We replaced the dual card reader.

Initially we were able to boot into the OS with SD1 as primary and the mirroring disabled. We were also able to boot into the OS with SD2 as primary and the mirroring disabled. But the entire time we never saw both SD cards show up in the iDRAC. And occasionally we would see one SD card show up but always in a failed state.

I have updated the BIOS and iDRAC/lifecycle controller firmware. I don't think that the IDSDM firmware update was successful because it still reads 0.15.

Now we get these:

I have migrated the live VMS off of this system and put the host in maintenance mode so I can at least work on it whenever we need too. 

Hi, how about we try Version 1.7, A02 instead? I’m thinking the version might be showing the incorrect numbering…

Did you replaced IDSDM module or SD cards?  

So far I have replaced two parts: SD1 (originally showed as failed) and also the Dual Card Reader. I've also updated the iDRAC firmware and the BIOS. 

I see now that the IDSDM firmware file on the Dell website does show as correct, however on Dell's 'older version' page they list it incorrectly. Even so, I am unable to get that firmware to install so the current version is still at 0.15. Here are the 3 versions they have:

This is what is currently listed in iDRAC but it doesn't see ANY SD cards anymore at all and it no longer has an OS listed. 

And here is how I currently have things set in the BIOS. Though it no longer matters how I change this, as it won't boot anyway:

Hello,

When the server is available to restart, although the iDRAC and BIOS are not very old, there are new versions available, you can update them. Apart from that, there is a fix like this in IDSDM 1.11 version. You can try to update to this new version.

iDRAC 2.75.100.75 https://dell.to/3cRvXHL

BIOS 2.12.1 https://dell.to/36T0wce

IDSDM 1.11 https://dell.to/3d50ouv
- Resolved defect where IDSDM marks SD cards as "missing" or "failed" due to IDSDM boot up issue
- Corrected potential loss of log data due to IDSDM reset or sudden power loss

If you cannot update after clearing the SEL log in iDRAC and soft reset, You can then check out

Alternative FW update methods here pg 61 Updating device firmware https://dell.to/3rqfLl0

Thank you Erman.

So, this really looks to be EXACTLY the issue I am struggling with!

Right now, I am having trouble updating the firmware. I was trying to update the BIOS and iDRAC again as you suggested.  

So far, the way I have been updating the firmware is through the quick launch tasks and then the 'Update and Rollback' selection. I hope this is correct that I can legitimately do it here. A colleague of mine feels that this is only for the iDRAC firmware update. 

The .exe files there are able to upload just fine, and then it seems to be ok when I tell it to install. However, it is now getting stuck and I cannot seem to update anything further. I get this message:

The only way I can get out of this is to reset the iDRAC.  I see that my screenshot of the firmware levels did not show in the post so here are the Current listings:

BIOS: 2.11.0, iDRAC and Lifecycle: 2.75.75.75, IDSMD: 0.15

Hello,

In older model servers, your colleague would have been correct. However, with the modern equipment, you should be able to update the rest of your firmware through that interface.

If you haven't already, you might try disconnecting power from the server and holding the power button down for a moment. You can then power up as normal. This is a really basic step, but one I lean on heavily, that can help with a number of iDRAC issues.

ok, thank you for that clarification. I was having a hard time convincing him that I was almost positive that's exactly how I had updated the BIOS.

And that is an excellent idea to try draining the current out of the system. I'm not sure how soon I can get that accomplished but I will work on. it.

Thanks and by all means please do let me know if you have any other ideas..