Reset to device, \Device\RaidPort4

Question

PowerEdge T420, Perc H710, all drives show healthy, so does the raid controller in iDrac

Windows server 2012, standard

The error started showing a few days ago, the server is still running, only one program AOMEI Bacupper hangs on start

The: Reset to device, \Device\RaidPort4, was issued. keeps being logged as well as: The IO operation at logical block address 0x0 for Disk 4 was retried.

Is the H710 starting to fail? Is this a windows device driver issue?

What are my option before I call Dell for support?

David L.

David Len. · Accepted Answer

OK, time to close this threadAfter a generous assistance, the IDRAC logs have been reviewed and both controller and drives are fine.The culprit was a USB drive that I assume was going bad, and Window3s server was misreporting the errors as coming from the raid array.Removing the bad drive stopped the error logging and AOMEI Backupper is now starting and not hanging.I hope that this will save time for someone in the future.David L.

theflash1932 · Answer

It's much more likely a hard drive is failing than the controller. Did the drives ALL come from Dell? If not, what are the makes/models? What is the RAID config? Possible an update - driver, firmware, Windows, or even the AOMEI software?

David Len. · Answer

As I said, all drives are reported healthy by iDrac, as do the virtual drives, the controller etc. the iDrac logs show no errors

The system has been running clean for years, and the errors started showing a few days back, no HW changes.

Possibly Windows update dropped in something, I'll look into this.

David L.

David Len. · Answer

the only Windows update that rent in recently is kb4592468, and it does not show any known issues with raid.Still looking for possible causes, any help will be appreciated.David L.

Dell-DylanJ · Answer

Hi David,

I doubt the controller is the issue, as well. Do you happen to have access to the iDRAC? If you do, you can use it to export a SupportAssist collection. If you don't you can also export one using the Lifecycle controller, but you'll want to get a USB to save it to. If you can and are inclined to obtain that collection, you're more than welcome to PM me. If nothing else, I can at least help you confirm if the hardware is healthy.

David Len. · Answer

Hi DylanI have created the extract, how do I pass it to you? David L.

Dell-DylanJ · Answer

USB attached storage is something I've seen do some things I really can't explain. Glad to hear you were able to slay this dragon and get the server back to normal working order.

Thanks for sharing the solution!

PowerEdge HDD/SCSI/RAID

Reset to device, \Device\RaidPort4

Was this post helpful?