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4814

June 2nd, 2015 19:00

Cannot Install scaleiO

When trying to install scaleIO it always fails with this error:

Error code: SSH_AUTHENTICATION_FAILURE) : Change Root SVM Credentials

Does anyone know how to fix this?  I would really like to demo this but cannot even get it to install properly.

16 Posts

July 8th, 2015 05:00

I have this exact same issue.

I can ping the SVMs and SSH to them, but cannot get any credentials to successfully authenticate. I am using the ScaleIO vSphere plugin to do the installation of the SVMs (1.32).

60 Posts

July 14th, 2015 11:00

Are you able to create an SVM from ScaleIO template and login with username root/admin?

16 Posts

July 14th, 2015 12:00

Sorry, I should have updated the thread. I managed to get everything deployed by simplifying the root password that was in use. The one I was originally using didn't contain any apparently illegal characters, but simplifying it's complexity resolved the issue.

July 14th, 2015 12:00

Are you running the script from the vCenter server or from a different server that is connected to vCenter Server? In case you are running from the vCenter server, run the script from a different server that is connected to the vCenter server.

60 Posts

July 14th, 2015 12:00

Did you use "$"?

16 Posts

July 14th, 2015 16:00

I no longer have the original password as it was randomly generated, but it's entirely possible that it had a $ in it.

2 Posts

August 4th, 2015 14:00

I am having same issue - my password has a $ in it - is this the root cause

33 Posts

August 7th, 2015 14:00

The article below suggests certain combinations of characters and numbers could cause this

article outlining below:

https://support.emc.com/kb/194998

in the article states


Using the implementation wizard to install SIO, during step 3 "create the new system", a password is requested for the admin user. It states on the screen, and in the user guide, that the following is required.

Password must meet the following criteria:

  • Between 6 and 31 characters
  • Include at least 3 of the following groups: [a-z], [A-Z],
    [0-9], special chars (!@#$....)
  • No white spaces

This is followed but the password is not accepted when some combinations are used.

There's no real error message, but in the screenshot you can see that the password box is highlighted in red when entering an invalid combination.

The issue was recreated in the lab, using a few various password combinations as follows

Test!1 - accepted

Test#1 - accepted

Test@1 - accepted

Test?1 - Not accepted

Test$1 - Not accepted

possible workaround would be in meantime:

Please use a different password when deploying the system and change it after the deployment is done using "scli --set_password" command.

54 Posts

June 3rd, 2016 02:00

HI

am also facing the same issue did u get any resolution for this

June 5th, 2016 02:00

Do not use the $ char in the password you configure for the SVMs.
Try using Upper case letters + lower case letters + numbers

54 Posts

June 6th, 2016 09:00

Thanks for the information

I can able to login now but failed with the below error

ScaleIO-VMDK-622861989.vmdk is larger than the maximum size supported by datastore

FAILED (Error code: VMWARE_CANNOT_ADD_DEVICES_TO_VM)

306 Posts

June 7th, 2016 02:00

Hi,

What is your ESXi version and how big are the disks you are trying to use with ScaleIO?

Thank you,

Pawel

54 Posts

June 7th, 2016 03:00

HI

I have ESXi 5.5 and disk for scalrio is 1 TB

Thank You

Suriya

"Good To Know You"

306 Posts

June 7th, 2016 23:00

https://kb.vmware.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=1029697&sliceId=2&docTypeID=DT_KB_1_1&dialogID=107544488&stateId=0%200%20107546350


Hi,

This is an ESXi error, not ScaleIO. Basically there is a problem with the disk space on the datastore you use for the SVM - please see above VMware KB article for more information.

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