How to factory reset S4810 Force 10 switch

Hello,

Apologies if this should not go here, I was not sure where else to put it....

I have a S4810 Force 10 Switch that I cannot get to factory reset.  It is on version 8.3.12.1 (I think) and the strange thing is some of the commands simply are not there. On VLAN 1 there is no 'shutdown' command and there is also no 'Reload' command in any mode. I have no idea how to factory reset this guy now.  I put up a TFTP server on my laptop but I cannot get the switch to even ping my laptop let alone try the upgrade.  I tried so many things, and yes, both switch and my laptop are on the same network and IP space. It's super odd or I am missing something super-obvious!  Any help is greatly appreciated. Thanks.