Hi @AhmedmD4 , 

Please reach out to our Dell Learning Support. 

Please create a support ticket by visiting: https://education.dell.com/content/emc/en-us/home/support.html and follow the steps below:

1. 1. Click on “Sign in or New Account” tile and follow the directions to either sign in or create a new account
   2. Once signed in, click on “Technical Issues” tile
   3. Click on “Other Technical Issue” tab
   4. Click I Need More Help
   5. Select Training Content Support from the issue type drop down
   6. Fill in all other required fields and include screenshots of any error messages as attachments
   7. Click Submit

Please reach out here if you are still facing issue.