Hello Dan117,

Thanks for the serial capture that you posted in your post. Based on the following error in the serial capture:

07/18/14-12:52:04 (GMT) (tRAID): NOTE:  QLProcessSystemError: Restart RISC
07/18/14-12:52:04 (GMT) (tRAID): ERROR: QLGetFwState: MBOX_CMD_GET_FW_STATE failed.  Stat f000
07/18/14-12:52:04 (GMT) (tRAID): NOTE:  QLRebootTimer: Status after Get FW State 4543
07/18/14-12:52:04 (GMT) (tRAID): NOTE:  QLRebootTimer: QLGetFwState failed
07/18/14-12:52:05 (GMT) (tRAID): NOTE:  QLStartFw: Downloading Driver's FW image 03.00.01.47 from 0321e340 4c0c8 bytes , result 0

You will need to get a replacement controller. The issue is that the controller is not able to boot from its own image & there is no way to get it to boot back up without replacing some components on the controller.

Please let us know if you have any other questions.