Backup Exec for Windows 9.1 Scheduling

Question

I have a pair of 2850s in a cluster with Windows 2003 Server EE with a 220s disk array and a 112T tape unit with BE 9.1 installed.   I have created a daily backup job and run it manually to make sure all gets backed up and verified.   However, when I submit it as a scheduled job for M-Th at 1:00pm with tape eject upon completion, the job never runs. After the first set of failed backups, I noted that the job was on hold. I found the option for hold on failure and unchecked it. Job would still not run on schedule.   I had a service account named backupuser with apparently correct permissions because the job would/will run if I submit it to run immediately. It's only when I schedule it to run that it fails. I changed the account to the administrator account thinking it might be an authentication issue - the job runs fine if I run it immediately but fails when scheduled.   Anyone with any ideas?   Also, I purchased the hardware and the BE 9.1 from Dell in December, 2004. Veritas is now offering version 10 of BE. Any chance of getting a free upgrade to the latest version?

DELL-Bob D · Answer

When the job goes on Hold is there an Alert message as to why the job is on hold?

greyseal53 · Answer

Well that's the odd thing. I looked both in the alert log and in the Windows event log to see what error occurred that might have placed the job on hold, but did not find any...! I thought it might be access permissions on the service account so i changed the account to use the administrator and ran an immediate backup to make sure it could access the data on the array. It ran correctly and with no errors, so I scheduled it to run M-Th at 1:00pm again (and I turned off the option to automatically hold the job on an error and told it to eject after backup).

I spoke to the office manager at the site and she said the tape never ejected on Monday. I plan to check it this weekend to make sure that the job isn't just running and not ejecting the tape (which is a problem I can live with I guess). I wanted this to be pretty simple for them - walk in, take out the ejected tape, insert the new tape, walk away.

Any info you can point me to (including upgrades/patches) is appreciated.

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