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16 Posts
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35169
October 21st, 2013 15:00
Disk bypassed in md3200i
We have a md3200i with 5 4TB disk.
Originally it come with 4 disks when we installed de 5th disk in the first available slot we received this message.
Event Message: Physical disk by-passed
We try installing the disk in another slot and it works ok.
Attached is the support bundle that the storage sent with the alert.
Any idea?
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alfonsograna
16 Posts
0
October 21st, 2013 15:00
sorry no attach i didn`t find the way to attach the file to the post.
Dev Mgr
6 Operator
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9.3K Posts
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October 21st, 2013 17:00
Did you buy the 5th drive from Dell and/or does it have a Dell part number (DP/N) on it? If it doesn't have the Dell firmware (comes with Dell branded drives), it will not work and one of the possibilities is that a drive is put into a bypassed state.
alfonsograna
16 Posts
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October 21st, 2013 18:00
Directly purchased from Dell, and it works in other disk bay.
DELL-Kenny K
685 Posts
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October 21st, 2013 18:00
I will send you a direct message so that you can send me the support bundle. I will then take a look at the report and see what we can find as to why the drive works in one slot and just not the other.
alfonsograna
16 Posts
0
October 21st, 2013 18:00
This is the item in the purchase order.
4TB 7.2K RPM Near-Line SAS 6Gbps 3.5in Hot-plug Hard Drive,CusKit (342-5295)
Regards.
alfonsograna
16 Posts
0
November 19th, 2013 05:00
Still waiting for the DM.
Regards.
alfonsograna
16 Posts
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November 19th, 2013 09:00
Oh sorry I made a typo in my email address which I've corrected this morning.
Email with support bundle already sent.
Regards.
DELL-Kenny K
685 Posts
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November 19th, 2013 09:00
I sent another one to the email you have on file. I look forward to hearing from you.
DELL-Kenny K
685 Posts
0
November 19th, 2013 17:00
I have not recieved the support bundle yet. Can you ensure that it's not getting stuck when you send it?