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May 9th, 2018 13:00
Error 280B MD3000
Dear all,
We have this error in our MD3000:
Date/Time: 5/6/18 7:03:10 AM
Sequence number: 4616
Event type: 280B
Description: Controller tray component failed
Event specific codes: 0/0/0
Event category: Internal
Component type: Enclosure
Component location: RAID Controller Module enclosure
Logged by: RAID Controller Module in slot 0
Can someone clarify us on the nature of this Critical Message?
DELL-Sam L
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May 14th, 2018 09:00
Hello llorch,
Thanks for the support bundle as it helps look into your issue. So, what you had happen is a battery test on your MD3000. The battery on controller1 is showing as charging currently. The battery on controller0 is showing as optimal. If the battery fails to chare fully then you will need to replace it. Also, I noticed that you are running old firmware on your MD3000. The last version that was created is 07.35.39.64. Here is the link to the newer firmware if you want to upgrade it. http://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=R315163
Please let us know if you have any other questions
DELL-Sam L
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May 10th, 2018 06:00
Hello llorch,
Do you have 2 controllers in your MD3000 or just one? If you have a dual controller MD3000 is controller 1 online or offline? If the controller is offline can you bring it online or does it fail to do so? If you look in the recovery GURU what errors are listed?
Please let us know if you have any other questions.
llorch
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May 11th, 2018 08:00
Hello DELL-Sam L,
We have two controllers, both of them are online.
We also have this error about battery:
-----------------------------------
Date/Time: 5/10/18 9:44:35 AM
Sequence number: 4684
Event type: 210C
Description: Controller cache battery failed
Event specific codes: 0/0/0
Event category: Internal
Component type: Battery Pack
Component location: RAID Controller Module enclosure
Logged by: RAID Controller Module in slot 1
-----------------------------------
However, we think that errors are not related to each other.
DELL-Sam L
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7.7K Posts
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May 14th, 2018 06:00
Hello llorch,
Can I get you to pull a support bundle from your MD300 so that I can review to see what caused the error? I will send you an email that you can respond with the support bundle.
Please let us know if you have any other questions.
llorch
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May 14th, 2018 10:00
Hello Samuel,
We are going to monitor the battery and we will schedule the upgrade of the firmware with our team.
I’ll let you any doubt or problem that we'll facing.
Thanks a lot for your help.
Regards,
Jorge Rodríguez Fernández