HE: drive logged out Code: FB 02

Question

Hello Dell Community.

We use our PV TL2000 about once per year to back up some of our Veeam backups for long term storage.

A few months ago the PV was re connected to Backup Exec to retrieve some data.

Today while re while setting up Veeam to do our yearly Tape Back Up, the Library produced this error (again): HE: drive logged out
Code: FB 02

This error seems to rear its ugly head on a yearly basis.

Firmware for Library and Drive is both updated to the max.

I put 4 tapes in Drive 1 a few days ago in prep for the yearly back up. As far as i know this error only surfaced today.

Library:

Library Identity

Serial Number	xxxx
Service Tag	xxxx
Product ID	3573-TL
Currently Installed Library Firmware	E.30 / 3.20e
Bootcode Firmware Revision	0.80
Barcode Reader	SE625
IPv4 Address	0.0.00.0
MAC Address	000E11141D76
Library Mode	Random
WWide Node Name	2000000E11141D73

Vendor ID	IBM
Product ID	ULT3580-HH4
Serial Number
Firmware Revision	C7QJ
World Wide ID - Port A	5000E11141D73002

Troubleshooting:

Reboot (x3 times)
Turn of TL
Unplug both Tape Drives while shutdown
Lots of research. Nothing really stood out to me on what I should do.

Any help would be greatly appreciated.

Thanking you

DELL-Sam L · Answer

Hello Drunkenpunchupatawedding,

With the error code that you are getting there is an issue with your tape drive. What I will need is to get a drive dump log from your drive so that I can see what errors are showing on the drive. You can get the drive dump log from the web utility by going to Service Library Menu, then going to save drive dump. I will send you a private message so that you can send me the log, so I can review it for you.

Please let us know if you have any other questions.

arlampano · Answer

I'm having the same issue too. I have this amber LED on beside the tape symbol with exclamation point symbol. Below is my tape library details:

Dell TL2000 LTO 4

Library firmware: D.70

Drive 1: C7QJ

Drive 2: C7QJ

The error message I have is HE: drive logged out: Code FB 02

Can anybody please help me resolve the issue? I have my dump file ready.

Thanks.

Ariel

DELL-Sam L · Answer

Hello Ariel,

Based on the error code that you are getting there is an issue with your drive. I will send you a private message and if you can send me the drive dump log I can review it to see what is going on with the drive.

Please let us know if you have any other questions.

drunkenpunchupatawedding · Answer

Hello Ariel

After my investigation we discovered the Tape Drive is dead. We have two Tape Drives and only use them for yearly back ups so we are not going to worry about fixing/replacing the drive.

At some point in the next 6 months we will be moving our yearly back ups to cloud storage.

Cheers

A

PowerVault

HE: drive logged out Code: FB 02

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