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February 16th, 2014 23:00

help please

hi everyone I got a big problem with my md3000i , I cant change any luns or virtual disk on the storage I  am getting errors from the storage every time I tried to change major configuration,  I attached the logs 

we didn't change anything it is just started .

please help  

 

OPERATING ENVIRONMENT DATA

Client system name: VC1 Client OS: Windows 2003

Application version: 03.35.G6.88 Storage array management version: 03.35.G6.88 Storage array name: LD5-TT-SAN-01 Firmware version: 07.35.39.64 Management class: devmgr.v1035api01.Manager

**************************************************

ERROR DATA

Command sent to RAID controller module in slot: 0 Host name: 0.0.0.0 IP address: 0.0.0.0

Return code: Error 1007 - Could not communicate with the RAID controller module in slot 0 to complete this request.

Possible causes include network or connection problems, RAID controller module problems, or no power to the host or storage array. Check these possible causes and then retry the operation. If you suspect a RAID controller module problem, use the Recovery Guru to resolve the problem. Operation when error occurred: < > Timestamp: Feb 17, 2014 7:25:51 AM

STACK DATA

devmgr.v1035api01.sam.jal.ManagementOperationFailedException:  at devmgr.v1035api01.sam.jal.StorageArrayFacade.createException(Unknown Source)  at devmgr.v1035api01.sam.jal.StorageArrayFacade.sendCommandCommon(Unknown Source)  at devmgr.v1035api01.sam.jal.StorageArrayFacade.sendCommand(Unknown Source)  at devmgr.v1035api01.sam.jal.StorageArrayFacade.createVolume(Unknown Source)  at devmgr.v1035api01.sam.volume.CreateVolumeWizardPanel.createVolume(Unknown Source)  at devmgr.v1035api01.sam.volume.CreateVolumeWizardPanel.performCommitAction(Unknown Source)  at devmgr.v1035api01.shared.wizard.DialogPanel$NotifyBackgroundTaskAdapter.performOp(Unknown Source)  at devmgr.v1035api01.shared.AbstractTaskAdapter.run(Unknown Source)

THREAD DATA

Thread[Reference Handler,10,system] Thread[Finalizer,8,system] Thread[Signal Dispatcher,9,system] Thread[Attach Listener,5,system] Thread[Java2D Disposer,10,system] Thread[TimerQueue,5,system] Thread[AWT-Shutdown,5,main] Thread[AWT-Windows,6,main] Thread[EventQueueMonitor-ComponentEvtDispatch,5,main] Thread[Thread-3,5,main] Thread[AWT-EventQueue-0,6,main] Thread[DestroyJavaVM,5,main] Thread[ChangeDetector,6,main] Thread[LogMsgThread,6,main] Thread[Np_Link_Monitor0,6,main] Thread[DMVGarbageCollectorThread,6,main] Thread[RecoveryProfile-15,6,main] Thread[AEN-16,6,main] Thread[Timer-0,6,main]

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February 17th, 2014 05:00

Hello rubingerser,

Can I get you to pull a support bundle form the MD3000i.  I will send you a private message and you can reply back with the logs.

Please let us know if you have any other questions.

1 Message

May 1st, 2014 20:00

Hi Sam,

I also got this kind of problem, can help me also

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7.9K Posts

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May 2nd, 2014 12:00

Hello engkim,

Can I get you to gather a support bundle from your MD.  I will send you a private message of where you can upload the logs to.  

Please let us know if you have any other questions.

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