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March 1st, 2015 17:00
MD Storage Manager Client not getting installed
Hi,
I have an issue when installing the MD Storage Manager Client on a Management PC from the V6 Resource DVD, This is to manage the Dell Powervault MD3620F. I have tried installing Management Station only on a PC running Windows 8.1 U1, there are no errors during the install but only the MD Configuration Utility get's installed, not the Storage Manager.
I have also tried installing this on a Host running Windows Server 2008 R2 that is connected to the PowerVault but again only the Configuration Utility is installed and there are no errors as to why the Storage Manager client has been skipped. Version 10.84.G6.54 was previously installed on this system with no issues. Are there any logs I can look at to troubleshoot why Storage Manager isn't getting installed, are there any pre-requisites I could be missing?
Cheers
DELL-Sam L
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March 3rd, 2015 09:00
Hello gbstjem,
Here is what you need to do. Open the CD or ISO file. Go to windows folder on the CD. Then go to MDSM and select the SMIA-winx64 file. On your Windows 8.1 system go to the MDSM folder and then select the SMIA-winx64 file & replace it. Then try & launch the file again to see if it opens correctly.
Please let us know if you have any other questions.
gbstjem
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March 12th, 2015 22:00
Hi Sam,
Thanks for the reply, I don't understand your second step. Where is the MDSM folder located on my Windows 8.1 System? After I try the install from the ISO there is no "MD Storage Manager" folder located in the "C:\Program Files (x86)\Dell\MD Storage Software" directory. On another system which has the older version of MDSM installed this exists.
Thanks
gbstjem
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March 15th, 2015 18:00
Thanks Sam, I believe this was failing because of the ISO I had downloaded. I downloaded the ISO again and was able to install Storage Manager by running SMIA-winx64.exe.
Cheers
DELL-Sam L
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7.7K Posts
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March 16th, 2015 12:00
Hello gbstjem,
Glad that you was able to get it installed after downloading the ISO for a second time.
Please let us know if you have any other questions.