Unsolved

This post is more than 5 years old

5 Posts

47290

May 25th, 2010 14:00

MD3000i controllers

We had a severe power outage a few weeks ago.  Since then, our MD3000i has not been manageable (but it still services clients).  smcli reports this:

Network errors were detected while connecting to storage array 10.14.107.251.

Please check for any network problems and then try again.

and the gui shows this:

OPERATING ENVIRONMENT DATA


Client system name: wrfile3

Client OS: Windows 2003


Application version: 03.35.G6.37

Storage array management version: 03.35.G6.37

Storage array name: MD3000i

Firmware version: 07.35.22.61

Management class: devmgr.v1035api01.Manager


**************************************************


ERROR DATA


Command sent to RAID controller module in slot: 0

Host name: 0.0.0.0

IP address: 0.0.0.0


Return code: Error 1007 - Could not communicate with the RAID controller module in slot 0 to complete this request.


Possible causes include network or connection problems, RAID controller module problems, or no power to the host or storage array. Check these possible causes and then retry the operation. If you suspect a RAID controller module problem, use the Recovery Guru to resolve the problem.

Operation when error occurred: < >

Timestamp: May 25, 2010 3:03:56 PM


STACK DATA


devmgr.v1035api01.sam.jal.ManagementOperationFailedException: 

at devmgr.v1035api01.sam.jal.StorageArrayFacade.createException(Unknown Source)

at devmgr.v1035api01.sam.jal.StorageArrayFacade.sendCommandCommon(Unknown Source)

at devmgr.v1035api01.sam.jal.StorageArrayFacade.sendCommand(Unknown Source)

at devmgr.v1035api01.sam.jal.StorageArrayFacade.assignVolumeOwnership(Unknown Source)

at devmgr.v1035api01.sam.configuration.controller.ChangeControllerOwnershipDialogPanel.performCommitAction(Unknown Source)

at devmgr.v1035api01.shared.wizard.DialogPanel$NotifyBackgroundTaskAdapter.performOp(Unknown Source)

at devmgr.v1035api01.shared.AbstractTaskAdapter.run(Unknown Source)



THREAD DATA


Thread[Reference Handler,10,system]

Thread[Finalizer,8,system]

Thread[Signal Dispatcher,9,system]

Thread[Java2D Disposer,10,system]

Thread[TimerQueue,5,system]

Thread[AWT-Shutdown,5,main]

Thread[AWT-Windows,6,main]

Thread[AWT-EventQueue-0,6,main]

Thread[DestroyJavaVM,5,main]

Thread[GarbageCollectorThread,6,main]

Thread[ChangeDetector,6,main]

Thread[LogMsgThread,6,main]

Thread[Np_Link_Monitor0,6,main]

Thread[RecoveryProfile-16,6,main]

Thread[AEN-17,6,main]

Thread[Timer-0,6,main]

Thread[RecoveryProfile-24,6,main]

Thread[AEN-25,6,main]

Thread[Timer-1,6,main]

Thread[RecoveryProfile-193,6,main]

Thread[AEN-194,6,main]

Thread[Timer-2,6,main]

Thread[Image Fetcher 3,8,main]

Thread[Image Animator 0,3,main]

 

The ip is set correctly in the gui so I don't know why it thinks the ip is 0.0.0.0

Any suggestions?

2 Intern

 • 

847 Posts

May 25th, 2010 14:00

Rough....

Any windows boxes attached to the iSCSI network?    

 

I will say,  the dang MD3000i has to be power cycled sometimes to get to the management ports when serious enough chanes have been made to the routing tables.  

 

If you really can't get into it,  there is a proceedure you can use under the advisement of a tech with the funky cables that come with it.  I still think you will have to power cycle it.

 

5 Posts

May 25th, 2010 15:00

this unit only has 3 hosts, all Windows 2003.

the gui says everything is green.  I might power cycle it this weekend, but I'd rather not.

2 Intern

 • 

847 Posts

May 26th, 2010 13:00

Nobody hates having to power cycle them more than me....    But,  many times with this model there is no other answer.

 

 

No Events found!

Top