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August 3rd, 2021 05:00
MD3200 controller replacement cant see the NVSRAM firmware
Hello.
i replaced a controller on MD3200.
after the replacement i see in the MDSM that the NVSRAM version is not available (on the new controller ).
i tried to sync the clock between the controllers and i get the error :
Return code: Error 1000 - Could not communicate with the storage array to complete this request.
(Both controllers are online).
Possible causes include network or connection problems, RAID controller module problems, or no power to the Host or storage array. Check these possible causes and then retry the operation.
any ideas ?
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lukehy
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August 17th, 2021 02:00
hello @tapelibraryfixer .
the issue is now resolved.
connected the 2 mgmt eth.
reinstalled the MDSM and restarted the server with the MDSM on it.
the NVSRAM version can be seen.
it seems like the MDSM didnt communicate correctly with the controllers.
now everything is fine.
thank you for the help.
lukehy
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August 3rd, 2021 06:00
in NVSRAMdata i see this as well:NVSRAM data not available for slot 1
tapelibraryfixer
2 Intern
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427 Posts
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August 3rd, 2021 10:00
Are both the network ports connected?
lukehy
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August 3rd, 2021 11:00
hello @tapelibraryfixer .
Controller 0 mgmt is connected directly to a server
controller 1 (that was replaced) mgmt is not connected.
tapelibraryfixer
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427 Posts
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August 5th, 2021 01:00
i think md systems want both management ports connected so it can communicate with both.
the firmware file for the NVSRAM cant be upgraded from the firmware package
lukehy
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August 6th, 2021 03:00
hello @tapelibraryfixer
i replaced a controller before on Md3200 with one Mgmt connected and it was fine.
the issue is the controller shows online but not sure it is actually online.
the Nvsram fw shows not available and cant really sync the time.
so the replaced controller not working.
dont have a console cable as well to check the boot sequence of the controller.
lukehy
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August 6th, 2021 04:00
@tapelibraryfixer correction on the last one.
the console cable is only connected to one of the controllers.
mgmt is not connected on both controllers.
tapelibraryfixer
2 Intern
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427 Posts
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August 6th, 2021 10:00
Does the guru show any faults?
lukehy
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August 6th, 2021 11:00
nope , only about preferred path
tapelibraryfixer
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427 Posts
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August 9th, 2021 00:00
would be better off dell replying, i dont have to deal with data so anything i may suggest may cause data loss.
fixing the preffered path may need to be done before you can fix the original issue.
tapelibraryfixer
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427 Posts
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August 17th, 2021 05:00
No problem