MD3220i RAID controller suddenly no lights

Question

Hi, We have a MD3220i, which suddenly sent out a critical error email Summary Node ID: IMS_MD3220i_2 Event Error Code: 1710 Event occurred: Mar 24, 2019 3:46:50 AM Event Message: RAID Controller Module wide port has gone to failed state Event Priority: Critical Component Type: RAID Controller Module Component Location: Enclosure 0, Slot 1 There are no lights on the controller and I tried to re-seat the controller to no vail. I am assuming the controller is dead. There was no disruption since we had the second controller as well multipathing setup in esxi. Once we get the new controller , are there any procedures to be followed or is it simply removing the old one and inserting the new one? Most likely the firmwares will be different. Will that cause any issues? Is there a way to check if the new controller we buy (which most likely will be refurb since I doubt if anyone has new) has good battery life remaining? Thanks

DELL-Josh Cr · Answer

Hi, The steps in this thread are good to follow https://www.dell.com/community/PowerVault/Replacing-MD3200i-Controller/td-p/5122961

DELL-Josh Cr · Answer

Yes it can be done live. You will have to configure the new controller.

nid15 · Answer

Thanks. Can this be done live or will the entire SAN need a reboot? I am assuming we will have to reconfigure the IP address in the new controllers or will they be picked up from some onboard cache?

nid15 · Answer

Thank you!

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