MD3420 Error when trying to set RAID Controller Module Gateway

Question

From the Powervault Modular Disk Storage Manager, I go to Setup->Configure Ethernet Management Ports and select Module 0, Port 1 and/or Module 1, Port 1 and click "Change RAID Controller Module Gateway," then set the gateway address. It comes back with:

Error 4 - The operation cannot complete because of an incorrect parameter in the command sent to the RAID controller module. Please retry the operation. If this message persists, contact your Technical Support Representative.

I have a second, identical MD3420 (with different management IPs, obviously) where the gateway was set with no trouble.

The details are as follows:

OPERATING ENVIRONMENT DATA

Client system name: ifxprod1-p1.aemaine.com
Client OS: Linux

Application version: 11.20.0G06.0019
Storage array management version: 11.20.0G06.0019
Storage array name: ifxprod1_p1_MD3420
Firmware version: 08.20.12.60
Management class: devmgr.v1120api13.Manager

**************************************************

ERROR DATA

Command sent to RAID controller module in slot: 0
Host name: [redacted]
IP address: [redacted]

Return code: Error 4 - The operation cannot complete because of an incorrect parameter in the command sent to the RAID controller module. Please retry the operation. If this message persists, contact your Technical Support Representative.

Operation when error occurred: PROC_setControllerProperties
Timestamp: Jun 29, 2016 3:54:07 PM

STACK DATA

devmgr.v1120api13.sam.jal.ManagementOperationFailedException: Error 4 - The operation cannot complete because of an incorrect parameter in the command sent to the RAID controller module. Please retry the operation. If this message persists, contact your Technical Support Representative.

   at devmgr.v1120api13.sam.jal.SYMbolClient.dispatchOperation(SYMbolClient.java:550)
   at devmgr.v1120api13.sam.jal.StorageArrayFacade.issueCommand(StorageArrayFacade.java:10054)
   at devmgr.v1120api13.sam.jal.StorageArrayFacade.sendCommandCommon(StorageArrayFacade.java:9610)
   at devmgr.v1120api13.sam.jal.StorageArrayFacade.sendCommand(StorageArrayFacade.java:9507)
   at devmgr.v1120api13.sam.jal.StorageArrayFacade.setControllerProperties(StorageArrayFacade.java:12920)
   at devmgr.v1120api13.sam.configuration.interfaces.ChangeEthernetConfigDialog.changePortsConfiguration(ChangeEthernetConfigDialog.java:1001)
   at devmgr.v1120api13.sam.configuration.interfaces.ChangeNetworkConfigDialog$2.performOp(ChangeNetworkConfigDialog.java:759)
   at devmgr.v1120api13.shared.AbstractTaskAdapter.run(AbstractTaskAdapter.java:108)

THREAD DATA

Thread[Reference Handler,10,system]
Thread[Finalizer,8,system]
Thread[Signal Dispatcher,9,system]
Thread[Java2D Disposer,10,system]
Thread[AWT-XAWT,6,system]
Thread[AWT-Shutdown,5,system]
Thread[TimerQueue,5,system]
Thread[AWT-EventQueue-0,6,main]
Thread[DestroyJavaVM,5,main]
Thread[SwingWorker-pool-1-thread-1,5,main]
Thread[ChangeDetector,6,main]
Thread[PreferenceStoreChangeDetector,6,main]
Thread[LogMsgThread,6,main]
Thread[Np_Link_Monitor0,6,main]
Thread[DMVGarbageCollectorThread,6,main]
Thread[RecoveryProfile-13,6,main]
Thread[AEN-14,6,main]
Thread[RecoveryProfile-16,6,main]
Thread[AEN-17,6,main]
Thread[Timer-0,6,main]
Thread[Timer-1,6,main]
Thread[SwingWorker-pool-1-thread-2,5,main]
Thread[Thread-25,6,main]
Thread[SwingWorker-pool-1-thread-3,5,main]
Thread[Thread-33,6,main]

DELL-Sam L · Answer

Hello tgirsch_ae,

When you try to change the gateway did you try that from both controllers or did you just try from controller0? If you have tried to change the gateway from both controllers and still getting the same error then I would need to look at a support bundle to see what the issue is as to why it is not allowing you to change the gateway.

Please let us know if you have any other questions.

tgirsch_ae · Answer

I tried it both ways, doing one controller at a time and doing both at once. Neither worked.

The only way I was ultimately able to get it to work was to configure the network interfaces via DHCP and then change them over to manual. (This was difficult and problematic because our intranet has multiple subnets and the management tool only recognizes the array if the array's management interface is on the same subnet as the client running the tool. Most of the time, the array wound up on a different subnet, so the tool wouldn't see it at all.)

PowerVault

MD3420 Error when trying to set RAID Controller Module Gateway

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