Notifications settings Powervault ME4024

Hello primator_nl,

First thing I would do is to double check that you did all the steps listed on page 45 of the administrator guide.  Here is the link to the guide. https://dell.to/32VKyv6

If all steps have been done, then we would need to look at a support log to see what is going on.

Please let us know if you have any other questions.

Hello DELL-Sam L,

thank you for the reply.

I just double checked the page 45 in the manual, and this is what I have configured.

Gateway is setup on the management ports (both) and notification is set as explaned in the manual.

Is there anything else I can check or test?

Best regards

Hello primator_nl,

I am going to send you a private message, and if you can send me your support logs from your ME4024 so that I can review them.

Please let us know if you have any other questions.

Hi, I have the same problem. After migrating user to O365 I cannot send notifications from my ME4024. 
Could you please share the solution, if you managed to fix the issue.

Thanks,
Igor

Hello Igor,

I am going to send you a private message and if I can get you to send me your support logs so that I can review them that would be great.

Please let us know if you have any other questions.

Hello,

I'm trying to configure the notification on a PowerVault ME4024, with firmware  GT280R008-04. We use Office365 as mailserver.

My current setting (although change our domain to domain.com)

SMTP server: domain-com.mail.protection.outlook.com

Sender domain: domain.com

Sender name: loginname

Security protocol: TLS

Sender Password: office365 login name password

Even tried with the Security protocol set to 'none'

When sending an test e-mail, there is no error/warning reported in the event log, but no e-mail is received at the e-mail addresses entered at "Enable Email Notifications, which is checked to activate)

E-mail addresses entered are all  three in the same domain as entered in de "SMTP Settings"

Any ideas what i configured wrong?

Thanks in advance

Hello fahmi,

The first thing I would do is to double check to make sure that you have configured system notifications as listed on page 45 of the admin guide.  Here is a link to the guide. https://dell.to/3yldU5c

I would also make sure that you have all your ports open as well. if you are still having issues then we might have to look at your support log so that we can see what is going on.

Hello,

I'm trying to configure the notification on a PowerVault ME4024, with firmware  GT280R008-04. We use Office365 as mailserver.

My current setting (although change our domain to domain.com)

SMTP server: domain-com.mail.protection.outlook.com

Sender domain: domain.com

Sender name: loginname

Security protocol: TLS

Sender Password: office365 login name password

Even tried with the Security protocol set to 'none'

When sending an test e-mail, there is no error/warning reported in the event log, but no e-mail is received at the e-mail addresses entered at "Enable Email Notifications, which is checked to activate)

E-mail addresses entered are all  three in the same domain as entered in de "SMTP Settings"

Any ideas what i configured wrong?

Thanks for the help.

Hello DELL-Sam L,

i made it work.

i finally managed to find where my problem was.

thanks for the help 

regards,

Hello. 

where was the issue, are you able to share this info?

thanks 

Thank you for sharing the answer. That was very helpful.

Does anyone have a solution to this? There is a post above stating "Thank you for sharing the answer. That was very helpful." but there is no solution provided in this thread. 

Trying to setup email notification with Office365 - everything appears to be set correct

username: xxxxxx

domain: xxxxxx

smtp server: smtp.office365.com

password: confirmed tested and working

Security: TLS

Port: 587

Went into O365 admin for the account we are using and it is allowed to use POP/SMTP/External SMTP and we created a mailflow connector to allow traffic from our public address that the ME4 sits behind. 

When we test send the email, we can see the outbound connection from the ME4 controller IP to an O365 public IP on port 587 with successful connection. IP/Subnet/Gateway and DNS are all set and functional. The ME4 reports error due to misconfiguration and no email is sent.  

*** Please post the solution to this and do not ask me to provide the log files to support... this should be a VERY VERY simple thing to setup and should not be this complicated. ***

Mattb1380,

I believe the issue you are describing is due to the test button itself. O365 doesn't like that the email used for the feature is no-email@dell.com. So I don't believe that you have an actual configuration issue, it is based on the test button. You can confirm this by going and testing a specific alert, which should appear on the email you have configured. 

Let me know if this helps.

How do I test a specific alert without using the test button?

Hi @slimjim1437,

I'm not quite getting you, but there is only 2 ways to test an email alert. 1 is by the Send Test Event option on the email settings and another would be by CLI. I've not tested the CLI method as I don't have a unit to try on. 

Ref: https://dell.to/3yMeECu