PowerVault 775N

Question

From time to time the drives dissapear, a re-boot brings them back.  When I check the event logs, the event id is 689 'PERC 3/DC Controller 1, Enclosure (Channel 1), driver/firmware communication lost.  rc = 0xAA, scsi_stat = 0xFF'.  Can somebody tell me what causes this?  Thank you

Dev Mgr · Answer

The message hints that maybe a firmware/driver update could fix this. Not sure, but just reading that message makes me think that.

Alfred3030 · Answer

These are the current versions on the PowerVault 775N:   BIOS -

Alfred3030 · Answer

These are the current versions on the PowerVault 775N:   BIOS - A20 Baseboard Management Controller - 3.10 Primary Backplane - 1.01 Dell Server Administrator - 1.7.0 Remote Access Controller Firmware - 3.10 (Build 12.15) DELL PERC 3/DC Firmware - 198S Storage (Channel 0) - E.17 Storage (Channel 1) - E.17 DELL PERC 3/DC PERC 3/DCL RAID Controller Driver - 6.46.2.32   If these are not the current versions could somebody please send me a link to the updated ones?  Thank you.

PowerVault

PowerVault 775N

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