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michal212121
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April 28th, 2025 07:44
Question about varanty
Hello,
I am planning to expand the storage capacity of a Dell PowerVault ME5 series array by purchasing additional disks.
Currently, the array utilizes 8 disk slots with Dell-branded drives (PN: MZILG1T9HCJRAD3).
My question is: if I add additional drives with the same part number (PN), but not Dell-branded — for example, manufactured by Samsung — will this affect or void the warranty in any way?
michal212121
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Posted April 29th, 2025 06:23
Thank you for the answer.
Just to clarify — if I purchase, for example, the following hard drive:
NRR34 2.5" MZILG1T9HCJRAD3 1.92TB SSD 512e Samsung DSG9 No from a vendor, and it has the correct model number but not the Dell Part Number, would that void the warranty?
DELL-Marco B
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Posted April 29th, 2025 08:59
We cannot guarantee that it will work because it doesn't have Dell firmware
DELL- Marco B
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DELL-Marco B
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Posted April 28th, 2025 13:59
Hello!
Adding non-Dell branded drives to your Dell PowerVault ME5 series array can indeed affect the warranty. Dell's warranty policy typically requires that any hardware added to their systems be Dell-certified to ensure compatibility and support. Using third-party drives, even if they have the same part number, may void the warranty or limit support options.
More info here
Dell PowerVault ME5 Series Storage System Support Matrix | Dell US
Thanks
DELL- Marco B
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
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