Hi

You have 2 control path drives, im pretty sure there should only be one unless maybe its partitioned.

SAS = Serial attached SCSI. even FC drives appear as scsi sequential drives

non exclusive drivers should be correct

Hello Andrew_P76,

Which exe install are you selecting?  Since you are using DPM, you will want to use the install_nonexclusive drivers for your TL2000.  When you get an error code 37 that is normally a communication error.  One thing I would check is that you are using the correct drivers for your SAS HBA.  Which version of DPM are you using?  According to our support matrix DPM 2007, 2010, & 2012 are showing as supported on page 15. https://downloads.dell.com/manuals/common/rd1000_lt05_lt06_lt07_lt08_114x_ml6000_tl1000_tl2000_tl4000_ml3_compatibility_matrix_en-us.pdf

Please let us know if you have any other questions.

Thank you.  And yes, on the latest OS install from this morning I used the nonexclusive installer which did work properly this time, no errors.

Hi guys I have the same problem and I dont have experince with these, the whem I run the job for the backup tape its reaching 1.2 tb and became bad tape, 

I have unknow medium changer

I have dell power TL2000

and the status became in warning and giving bad tape 

If any one can help I would appreciate 

Dear Dylan,

Thank you for your response, I did install them but it show that error code 37, I am really have this problem since two months and I don’t know how it’s gonna work 

Hello,

All software downloads are available from the product support page below:

https://dell.to/2VwSjIe

Dear Dylan , 

can you please give me a link for the rest because I am confusing with that  I would appreciate 

Hello,

Have you installed the IBM drivers Andrew mentioned? If you have the same issue, I'd look for that driver.

Like Sam had mentioned, the error that you're seeing is generally a communications issue. If the driver didn't do it, I'd consider reinstalling the rest of the software, such as DPM, and reseating cabling. 

Dear Dylan,  I did install the rest and still didnt work, could you please tell me how i reset the cable ?

Thank you

Hello @falanazi,

I hope you are well.

Dylan's recommendation is not about "Reseting" but "Reseating". That means to disconect the cable and connecting it again, so you are reaseting the connection to check if it had a connection problem

Regards.

The documentation for the tape library is available below.

https://dell.to/37ouEfx

Reseating cables would involve shutting the chassis off, then disconnecting and reconnecting cables. I would refer to the owner's manual for the TL2000, if you need reference documentation. The owner's manual will have the diagrams relevant to the TL2000.

Dear Diogo, 

do you mean I switch off the Dell hardware of TL2000 power , and take off the cables and put them back and switch on !! 

Really don’t have experience what is that mean please explain steps of reseating cables 

thank you so much