what am i missing here

Question

hello Dell friends,   my customer has the a new power edge server with the 110 tape drive (external)   upon installing the tape backup software, i run the wizard....i set it to overwrite all tapes, to do a simple 5 day scheduled backup....   it runs for 5 days......on the next cycle, it fails repeatedly.....am i just missing a simple setting?  the wizard is pretty straight forward....(now they can't even manually run the backup job)   one note...if i uninstall the software / reinstall it and start over...it runs again just like it's supposed to...grrrrrr.(i have done this once, but not more than once....couldn't be some freak timing could it?)   a couple notes: running SQL win2003 server running NO antivirus until problem here is solved the tape drive is brand new, works fine, is seen in device manager....it's fine...this is software issue. logged in with admin lvl access set NO password on the backup software nor on the media     i can see the replies are rare on this forum, that's a bummer.   Ike in Lawton, OK

DELL-Bob D · Answer

What is the backup application you are talking about?

faxxer · Answer

Hi!   This is the Dell software that came with the unit...I believe it costs about five hundred bucks from Dell, or so the invoice said it did...it comes on a disk 'DELL BACKUP SOFTWARE'   I also had a separate license key orange paper for the server option and SQL options.  Both are installed.   Ike in Lawton.

faxxer · Answer

Oops , sorry..

It's Tapeware ver. 7.00 SP5c (448.12587)

some extra tidbits i've tried...

I've used the new media and formatted, and named each tape by day. set it to all access to include supervisor. again , no passwords.

I've changed the schedule to Custom, set to run all business days at ten pm....

I can make it run manually EVERY time i try it....it runs exactly like it's supposed to...but it just won't run on a schedule....

I've checked that the server doesn't go to sleep or hibernate....it's one of those mysteries that i bet is so simple it's impossible to see isn't it? haha.

Ike in Lawton,

p.s. Thank you so much for replying despite the outcome!

DELL-Bob D · Answer

When you load the s/w is there a name for the application? Is it Tapeware or Veritas Backup Exec?   I've not heard of DELL BACKUP SOFTWARE.

DELL-Bob D · Answer

I wish I had some direct answers for you, the best I can do is point you to where they may be. I'm not very intimate with that application as it relates to scheduling.     I found this on the first search through the knowledge base, it may be worth a look.   http://www.yosemitetech.com/support/search/?ID=59&action=viewRecord   here is the link to the knowledge base search   http://www.yosemitetech.com/support/search/   Good luck and let me know how things turn out.

faxxer · Answer

Thank you very much for the links, i hope this works...i'll strip out the jobs that exist and walk through it step by step as indicated by that site....(i must confess i'm pretty sure i've tried it this way, but maybe i didn't properly set up the path to media folders....i hope it's something simple like that...i'm going in tomorrow to find out!)

again, thank you for the insight

Ike in Lawton

faxxer · Answer

Hey, just wanted to update you...

I deleted all media, and jobs and used that guide by the book...i went ahead and set the job to run while i was there and it did indeed run exactly like it was supposed to! yay!

So what i have done, is reset the job for tonight's batch and we'll see what happens....

I'm pretty sure i know what i was doing wrong now too...

In the job options, you have a box to the right labeled "media"...well i had this pointing to the proper location of the media, but there is another path that must be properly pointed as well to the exact same location....this is where i'm pretty sure my mistake was....however...i find this redundancy a bit confusing...but...tonight will tell the true tale!

thank you again,

Ike in Lawton

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