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September 3rd, 2023 16:18

Dell T7610 - problem with Hyper Treading after installing 2 Intel Xenon E5 2697 V2

Hi, after installing two Intel Xenon E5 2697 V2, the system cannot detect them. I only see one CPU (12 cores/24 threads) in the task manager. After entering the BIOS, I see 2 processors, I swapped them in the sockets to check if they work correctly - everything is ok. Disabling Hypertreading allows the system to detect two processors at the same time (24 cores/24 treads) and everything works stably. However, I would like to take advantage of the full capabilities and also enable HT support - how to do it?

4 Posts

September 3rd, 2023 16:34

Service Tag: ***private info removed***

(edited)

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September 3rd, 2023 20:08

Hello,

are the 2 cpu having the same stepping ?

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September 4th, 2023 18:41

@mazzinia_​ yes, same stepping and revision. Before 2x 2697 V2 there were installed 2x 2620 V2 and everything was ok with Hyper Treading.

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September 4th, 2023 18:59

In this case is down to the bios firmware, I guess

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September 4th, 2023 21:09

@mazzinia_​ 

https://www.dell.com/support/home/pl-pl/drivers/driversdetails?driverid=ndtk0

I have upgraded BIOS to the newest version, is it possible to make reroll to older one? I made upgrade of BIOS version before CPU swap.

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September 5th, 2023 11:52

As far as I know, yes you can. ( you cannot go back to v1.x bios once moving to v2.x , but that's the only limitation )

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