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2174
September 19th, 2018 16:00
Precision 5810 Quadro Driver Issue on Windows 10 1803
I came back from vacation to find my Dell 5810 black screened. I decided to rebuild the system. I have spent all day working on this issue and have narrowed down the issue.The Quadro K2000 and the latest Nvidia drivers are causing a system crash on Windows 10 1803. I have verified this extensively. Here is what I have done:
1) Rebuilt the system many times with Windows 10 1803 to narrow down the issue.
2) Updated the 5810 Bios to the latest A27
3) Re-installed Windows 10 yet again. Completed initial setup of setting password etc.. and then installed nothing at this point. I then installed the latest Quadro video driver from Nvidia. The install runs and gets half way through the express setup and then black screens. The system then reboots a few times and then goes into a Windows is repairing/Diagnosing problem to eventually coming to that the system could not be repaired. System Restore fails every time.
[Note] Using the Advanced Repair Options I can get into Safe mode. The device manager shows the video cars as being the Quadro card where before installing the Quadro driver it was showing a generic video card. If I right click and choose uninstall it prompts me to remove it and then nothing seems to happen. Add remove does not list any Nvidia software.
4) Re-install yet again like number 3 above. This time I used the Dell Quadro Graphics Driver NVIDIA-Quadro-Graphics-Driver_M4WN4_WIN_23.21.13.9125_A00.EXE
This driver was last updated 9/8/18. I get the same exact issue installing the Dell driver.
At this point I am out of ideas. The system has been rock solid up until a week ago.
Any thoughts would be appreciated.
notta3d
3 Posts
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September 20th, 2018 03:00
I did another fresh install and attempted to use an older driver. I installed a driver from Nvidia's site from June of this year (391.74) and got the same thing. So it appears 1803 is not liking any of these Quadro drivers, even the newest one.
[Update] Well instead of installing 1803 I went back and installed 1703. Tried to install the latest Dell Driver that I referenced in my OP and it rebooted mid install again. The difference is this time it came back up to Windows and not the unrepairable screen. I think I'm going to reinstall 1803, disable the option for Windows Update to update drivers, and just use the Microsoft Display Adapter as it seems to be working fine. Running Twitch at 1080p at 2560x1440.
Tesla1856
10 Wizard
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September 21st, 2018 21:00
I don't have a Precision any more, but sometimes on Dells, I just clean-install Windows-10 Pro 64bit and just use the drivers it tosses me. I never install any Dell drivers (even if they are available). Especially on the older machines, it seems to work fine.
Is the Quadro driver that Windows-10 gives you that bad? Does it at least work?
This machine passes the ePSA Diagnostic, right?
And just to verify, the Quadro K2000 is just a (Addin) dedicated video-card, right?
If it was left on, but not plugged into a good UPS (like an APC with AVR) it might have taken a voltage-surge or lightning-strike.
notta3d
3 Posts
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September 24th, 2018 11:00
Well without a doubt the issue is with the graphics driver. I used the driver sources from Nvidia, Dell, and Microsoft Windows Update to get the driver for the K2000 and every time the screen goes black half way through the install. The system then reboots twice and then comes up with an attempting to repair screen and then ultimately to the cannot repair message. I have installed the base OS probably 25 times troubleshooting this issue.
I have finally settled on having all Microsoft patches installed and all drivers installed except for the Quadro Driver. I am currently using the Microsoft provided driver and the system seems to be working fine. I have disabled the option to get drivers as part of Windows Update as I would keep getting this issue. I only use this system for non gaming/ non video type work so it seems OK for that.
I started to wonder if it was a problem with my card but why is the system working fine using the Microsoft driver?
To answer your questions:
Is the Quadro driver that Windows-10 gives you that bad? Does it at least work?
As stated above, the driver from Microsoft works fine.
This machine passes the ePSA Diagnostic, right?
Did not run any diags as the system had been running fine for 2 years and seems to be running fine using the Microsoft driver. I could do that next but I spent so much time on it that I'm content with it up and running under the MS driver at this point.
And just to verify, the Quadro K2000 is just a (Addin) dedicated video-card, right?
Correct, this is an add-in card.
If it was left on, but not plugged into a good UPS (like an APC with AVR) it might have taken a voltage-surge or lightning-strike.
Possibly but why is the card working fine using the MS Driver.
Tesla1856
10 Wizard
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September 24th, 2018 12:00
0. Windows does this when it has a hardware problem and "can not find" a working video card easily.
Trust me, there is nothing wrong with Nvidia's published Quadro drivers, nor the Microsoft WHQL drivers.
1. Good. Sounds like it's just working in a 2D (none 3D accelerated mode) or some other lesser/basic mode.
2. Machines break (especially ones hit by lightning or power-surge). While the ePSA Diagnostic only tests machine hardware at a basic level, a "Pass" would ensure hardware is at least 90% good. It also does this outside of Windows, which removes the OS (in this case Windows) from the equation.
I can't imagine troubleshooting this problem without knowing if ePSA passes.
3. Good. Then it could easily be swapped out for a different PCIe video card. Even a small one. If that worked, at least you would know your motherboard and rest of machine is still good.
4. See above. It's running in a lesser mode. An example of this is why (on a working machine) you "have video" in Windows (or while setting up Windows) and a proper driver isn't even loaded. Another example is how you can "see the display" of BIOS screens of a machine with no Windows or drivers even loaded.
CharlesIsWorking
2 Intern
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167 Posts
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September 26th, 2018 07:00
I kept having issues similar to yours with my T7600 and my AMD WX7100. It seems like the drivers made during 2018 didn't work for me.
I went back to the enterprise drivers 17Q4.1 for AMD, and the system worked fine.
Strangely, I put the video card in another system, a T3620, and the latest AMD drivers installed without a hitch.
I don't know if our issues are that similar, but the symptoms are similar.