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415

April 18th, 2024 01:53

Precision 5860 - USB stops working

Is anyone else getting this error intermittently with 5860 workstations:

All USB devices stop working when this error comes up. Only way to fix it is by restarting the computer.

We can still log in to the computer remotely. We checked device manager and this unknown device comes up:

We updated all drivers and BIOS from the Dell website. We also replaced all the USB peripherals. No difference.

1 Rookie

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1 Message

April 25th, 2024 20:55

I can't anymore but if you can install Bios 1.1.16 and make your computer keep it, the issue seems to happen less often. I have several devices where this is happening for my users. Most reports came when we went to Bios 1.1.17 which does not allow you to go back to 16. We are now on Bios 2.0 where you really cannot go back due to the security updates. Alas, the issue is still happening a lot. I have an opened case with Dell. No alternative or resolution. Perhaps if more users open a case Dell will start paying serious attention. 

(edited)

1 Rookie

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28 Posts

April 27th, 2024 23:24

This is a known issue with this model the only thing that fixes it is installing a separate USB card and using that for USB instead. Dell is working on a fix but I don't know when that will be released.

Moderator

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16.9K Posts

June 11th, 2024 11:34

Follow the information below to resolve the issue.

Updating to BIOS version 2.1.5 or later on the computer should resolve the issue. 

(edited)

4 Operator

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1.1K Posts

April 18th, 2024 12:15

Hello,

seems to me an issue with the motherboard, you already checked all the rest. Time to contact prosupport to discuss with them.

If you want to rule out 10000% windows , try to run the pc from linux (live distro or ) for 2 or 3 days. Or you could try an alternative version of windows as a test bench ( 11 , if you have 10 installed  , or viceversa ,  or even windows server ) for a couple of days

(edited)

3 Apprentice

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435 Posts

April 21st, 2024 02:04

What are you plugging into the USB port?, the device could be faulty!!

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4 Posts

April 29th, 2024 23:45

Thanks MidasWish and xponentia. Your input matches our findings. Our temporary fix is to disable the front USB ports in the BIOS. The crash never happens if they are disabled. 

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1 Message

April 30th, 2024 14:03

Any update regarding this error? I also have a number of Precision 5860's with this problem.

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1 Message

May 8th, 2024 13:05

Having issue here! Mixed feelings on finding this post... thrilled to hear others having same issue as I've been pulling my hair out for 2 weeks trying to fix it but annoyed to hear no real solution as of yet!

Looks like I'll be getting a USB PCIe card and trying to explain to the employee not to use the onboard ports...

Come on Dell! SMDH

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7 Posts

May 9th, 2024 16:42

@hakan.andersson​ Get your users an internal PCI card FebSmart 4 Ports Superspeed 5Gbps USB 3.0 PCI Express Expansion Card for Windows 11 cost $20 on Amazon... best $500 I spent for my users. I have tried everything possible and after countless hours it is definitely the way the 5860 distributes the power to the USB ports. This is something that needs to be fixed in the bios. Now I hope I get a big discount from Dell on my next batch of desktops for all the time wasted on this....( nothing wrong with wishful thinking!! ) 

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4 Posts

May 11th, 2024 00:21

I can't believe this bug went through. Didn't they test BIOS 1.1.17 before releasing it? It is so easy to replicate. I can't go half an hour without it failing. This is very poor from Dell.

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3 Posts

May 15th, 2024 03:51

HI,

Tried to manually updated to the latest BIOS version, hopefuly will work.
BIOS 2.1.2, 2.1.2

Dell Precision 5860 System BIOS
Critical BIOS 09 May 2024
Version

2.1.2, 2.1.2|Older versions

Download Type

System BIOS

File Name

Precision_5860_2.1.2.exe

|Other formats

File size

25.09 MB

<Private data removed from public view. DELL-Admin>

(edited)

1 Rookie

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4 Posts

May 21st, 2024 03:28

Issue is still happening on BIOS 2.1.2

It seems to occur less often though.

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1 Message

May 22nd, 2024 20:23

Updated to BIOS 2.1.2 and the problem still persists. A 4500 dollar config that can't run the most basic connector is beyond embarrassing. Do better Dell. If I have to get PCIe cards to have consistent USB functions again it should be on Dells dime. Or just send us a refund and return labels and I'll find something else for my department because this troubleshooting is taking a lot of time away from my other duties and productivity.

(edited)

1 Rookie

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3 Posts

June 4th, 2024 03:29

Hi

Another updated for the BIOS. 2.1.5 (31st May 2024)

Not sure whether will be work or not

Add to download list
Name Importance Category Release Date Action Expand/Collapse
Dell Precision 5860 System BIOS
Critical BIOS 31 May 2024
Version

2.1.5, 2.1.5|Older versions

Download Type

System BIOS

File Name

Precision_5860_2.1.5.exe

|Other formats

File size

25.11 MB

Description

This package contains the Dell system BIOS update. BIOS is a firmware package that is embedded on a small memory chip on the system board. It controls the keyboard, monitor, disk drives, and other devices.

Important Information

- Do not power off the system until the process of updating the BIOS is completed.
- For 5600MHz DIMM, once the BIOS is upgraded, you cannot downgrade the BIOS to version 2.0.0 or earlier. BIOS downgrades are restricted when there   Read More

View full driver details

Restart required

(edited)

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7 Posts

June 7th, 2024 20:27

@ehughe2​ I couldn't agree more. I tried requesting a reimbursement (I almost heard the laughter), so I gave up and invested more $$ on the PCIs to avoid having my users blaming me for not being productive.  

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