Samsung Magician SSD NVMe M.2 reports compatibility issue with Precision 7920

Sometimes it’s happened, usually it’s starts work after reinstall magican or  windows. In my case it’s soft starts work after reinstall Windows.  

Thanks for your quick reply.

Unfortunately, neither reinstalling windows, nor the app helped.

I have the same problem, Samsung NVME 970 512GB cannot detect on Precision 7820.

If you already solved this problem, please let me know. How to detect this NVME M.2 with flex bay on Windows 10

same problem! please Dell people, help us

>please Dell people, help us 

Given the lack of responsiveness to my emails* I suspect that Dell support doesn't even monitor this forum.  We're on our own, boys and girls.

*Don't know if you guys have this problem, but "Dell Cares" wrote me after I joined the forum.

DC: What is your service tag number?

Me: XYZ1234

DC: XYZ1234 was sold under government contract.  We can't help you unless you fill out the change of ownership form.

Me: Ok.  [scibble scribble].  Ok, I filled out the form.

DC: What is your service tag number?

Me: XYZ1234

DC: XYZ1234 was sold under government contract.  We can't help you unless you fill out the change of ownership form.

Me: But I DID fill out the ownership form...

DC: What is your service tag number?

Me: I told you that. Are you trolling me?

DC: What is your service tag number?

And so forth.  So every day I get a message from "Dell Cares" that very much confirms that Dell doesn't care!

Sigh.

The change of ownership form takes a bit of days and you should get back something saying if it was accepted or not.

To be accepted, you need to insert the precise info of the original owner that such owner used to register , otherwise it gets refused.

Ah, so if I purchased a gov't surplus machine on ebay, and don't know the exact owner's name, there's no way to change ownership?  Oy. 

Someone in Austin didn't think THAT out too well.  Blocking the change in ownership when I don't know the name of the original owner eliminates me from the pool of possible warranty customers, and eliminates me from any possible follow-on sales.  And then, instantiating daily emails that ask me for my service tag and then responding with the same "You're service tag indicates we can't help you here" every day...  Just nuts.

I just blocked Dell Cares messages as the continuous emails asking me for my service tag were a bit like Chinese water torture. 

I really like the machine.  Got it because a cancer research foundation I'm on the board of uses them for some pretty hairy molecular modeling of DNA.  Build quality is great.  Ability to extend or add function is great. 

Yes, that's exactly what I'm saying. Maybe someone in Dell can help in these cases, but I think not the usual channel you contact for the transfer.

Hi @Bregel ,

As long as everything is working normally, except for Samsung Magician, have you tried taking up the issue with them?

I have exactly the same problem with my Dell 8940.

and so much for Dell's customer support

I had exactly the same issue on my Aurora R12 Desktop PC when I installed a Samsung SSD980 NVMe M.2 1TB drive.  

The issue is actually related to the default Dell BIOS setting which is set to "Raid" so to resolve this issue do the following.

• Reboot your computer and press "F12" as soon as you see the dell startup logo
• Enter the BIOS advanced menu and change RAID to ACHI, then save your changes and reboot.

After rebooting your Samsung SSD 980 should be recognized correctly by Samsung Magician (I did a windows update check anyway)

The end result for me was a significant improvement in performance  on UserBenchmark ( RAID was in the 29th percentile & ACHI improved it to the 45th percentile )

Please note: I am no technician so the above is just how I managed to fix the issue for my PC.

Kind Regards.

If I remember right, F2 is BIOS and F12 Boot Menu & diagnostics; unless it's also under F12 now.  I also used to almost get those mixed up.

Yup F2 is correct - typo

I tried this, but in ACHI I get a BSOD "boot device not foud".

Other suggestions?