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February 15th, 2024 12:56

Support Assist Error Installing/Running/Scanning Hardware

I have been having issues running the Dell Support Assist program so i tried uninstalling and reinstalling but now it wont even go through the install process all the way. It started by giving a generic error when i would try the hardware scan part. I checked the event logs and found these errors everytime I would run the support tool even if i didnt try hardware scan. It would even at times post these errors when the computer comes on so I guess its trying to run in the background. At this time I have uninstalled it but maybe that corrupted because it took forever (i think i remember that) and it is just unresponsive sometimes opening an black white window and other times. Here are the errors: 

_________________________________________________

Log Name:      Application
Source:        .NET Runtime
Date:          2/15/2024 6:16:23 AM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      337STUDIOS
Description:
Application: SupportAssistAppWire.exe
CoreCLR Version: 6.0.2724.6912
.NET Version: 6.0.27
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException: Could not load file or assembly 'WinRT.Runtime, Version=2.0.0.0, Culture=neutral, PublicKeyToken=99ea127f02d97709'. The system cannot find the file specified.
File name: 'WinRT.Runtime, Version=2.0.0.0, Culture=neutral, PublicKeyToken=99ea127f02d97709'
   at Dell.SupportAssist.Client.AppWire.Program.Main(String[] args)

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2024-02-15T12:16:23.7073788Z" />
    <EventRecordID>367</EventRecordID>
    <Correlation />
    <Execution ProcessID="17556" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>337STUDIOS</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: SupportAssistAppWire.exe
CoreCLR Version: 6.0.2724.6912
.NET Version: 6.0.27
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException: Could not load file or assembly 'WinRT.Runtime, Version=2.0.0.0, Culture=neutral, PublicKeyToken=99ea127f02d97709'. The system cannot find the file specified.
File name: 'WinRT.Runtime, Version=2.0.0.0, Culture=neutral, PublicKeyToken=99ea127f02d97709'
   at Dell.SupportAssist.Client.AppWire.Program.Main(String[] args)
</Data>
  </EventData>
</Event>

___________________________________________

Log Name:      Application
Source:        Application Error
Date:          2/15/2024 6:16:23 AM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      
User:          337STUDIOS\lee
Computer:      337STUDIOS
Description:
Faulting application name: SupportAssistAppWire.exe, version: 4.0.0.51519, time stamp: 0x64b073ea
Faulting module name: KERNELBASE.dll, version: 10.0.22621.3155, time stamp: 0x8c2ee5db
Exception code: 0xe0434352
Fault offset: 0x0000000000065b0c
Faulting process id: 0x0x4494
Faulting application start time: 0x0x1DA6008CA74EA26
Faulting application path: C:\Program Files\WindowsApps\DellInc.DellSupportAssistforPCs_4.0.9.0_x64__htrsf667h5kn2\win32\SupportAssistAppWire.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 51bcb596-1561-4afd-90d3-db27094458af
Faulting package full name: DellInc.DellSupportAssistforPCs_4.0.9.0_x64__htrsf667h5kn2
Faulting package-relative application ID: App
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
    <EventID>1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2024-02-15T12:16:23.9072688Z" />
    <EventRecordID>368</EventRecordID>
    <Correlation />
    <Execution ProcessID="17740" ThreadID="17744" />
    <Channel>Application</Channel>
    <Computer>337STUDIOS</Computer>
    <Security UserID="S-1-5-21-1472879874-4187514725-770903944-1001" />
  </System>
  <EventData>
    <Data Name="AppName">SupportAssistAppWire.exe</Data>
    <Data Name="AppVersion">4.0.0.51519</Data>
    <Data Name="AppTimeStamp">64b073ea</Data>
    <Data Name="ModuleName">KERNELBASE.dll</Data>
    <Data Name="ModuleVersion">10.0.22621.3155</Data>
    <Data Name="ModuleTimeStamp">8c2ee5db</Data>
    <Data Name="ExceptionCode">e0434352</Data>
    <Data Name="FaultingOffset">0000000000065b0c</Data>
    <Data Name="ProcessId">0x4494</Data>
    <Data Name="ProcessCreationTime">0x1da6008ca74ea26</Data>
    <Data Name="AppPath">C:\Program Files\WindowsApps\DellInc.DellSupportAssistforPCs_4.0.9.0_x64__htrsf667h5kn2\win32\SupportAssistAppWire.exe</Data>
    <Data Name="ModulePath">C:\WINDOWS\System32\KERNELBASE.dll</Data>
    <Data Name="IntegratorReportId">51bcb596-1561-4afd-90d3-db27094458af</Data>
    <Data Name="PackageFullName">DellInc.DellSupportAssistforPCs_4.0.9.0_x64__htrsf667h5kn2</Data>
    <Data Name="PackageRelativeAppId">App</Data>
  </EventData>
</Event>

_______________________________

Log Name:      Application
Source:        Application Error
Date:          2/15/2024 6:20:58 AM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      
User:          337STUDIOS\lee
Computer:      337STUDIOS
Description:
Faulting application name: SearchHost.exe, version: 623.33304.120.0, time stamp: 0x65a99d14
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.22621.3155, time stamp: 0xa0b6eeba
Exception code: 0xc000027b
Fault offset: 0x000000000057e8ae
Faulting process id: 0x0x41D4
Faulting application start time: 0x0x1DA60096DC1BBB3
Faulting application path: C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report Id: 156c7662-a539-457e-9c5a-39f8e9f50847
Faulting package full name: MicrosoftWindows.Client.CBS_1000.22684.1000.0_x64__cw5n1h2txyewy
Faulting package-relative application ID: CortanaUI
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
    <EventID>1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2024-02-15T12:20:58.1167817Z" />
    <EventRecordID>370</EventRecordID>
    <Correlation />
    <Execution ProcessID="17636" ThreadID="9960" />
    <Channel>Application</Channel>
    <Computer>337STUDIOS</Computer>
    <Security UserID="S-1-5-21-1472879874-4187514725-770903944-1001" />
  </System>
  <EventData>
    <Data Name="AppName">SearchHost.exe</Data>
    <Data Name="AppVersion">623.33304.120.0</Data>
    <Data Name="AppTimeStamp">65a99d14</Data>
    <Data Name="ModuleName">Windows.UI.Xaml.dll</Data>
    <Data Name="ModuleVersion">10.0.22621.3155</Data>
    <Data Name="ModuleTimeStamp">a0b6eeba</Data>
    <Data Name="ExceptionCode">c000027b</Data>
    <Data Name="FaultingOffset">000000000057e8ae</Data>
    <Data Name="ProcessId">0x41d4</Data>
    <Data Name="ProcessCreationTime">0x1da60096dc1bbb3</Data>
    <Data Name="AppPath">C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe</Data>
    <Data Name="ModulePath">C:\Windows\System32\Windows.UI.Xaml.dll</Data>
    <Data Name="IntegratorReportId">156c7662-a539-457e-9c5a-39f8e9f50847</Data>
    <Data Name="PackageFullName">MicrosoftWindows.Client.CBS_1000.22684.1000.0_x64__cw5n1h2txyewy</Data>
    <Data Name="PackageRelativeAppId">CortanaUI</Data>
  </EventData>
</Event>

__________________________

 

and there were errors that would show Dell Tech Hub and I got those the most but they were when i had support assist working atleast installed and loaded it to scan hardware, but also it would give me errors for dell tech hub when its not running as well. I just did a inplace install of windows hoping that would help but it didn't and now I dont have the previous logs to paste to you. Anyone know how i can get this installed, or whats going on? I thought it was something wrong with the hardware and actually called support and they had me do the bios scan both regular and thorough ones and it came back with no errors, well the regular had 1 error stating hdd 2 sensor was reading -10000 degrees which was an error and thats not even an important hard drive burt the thorough came out with nothing. And now i cant get support assist to run at all. Please let me know what other information i might need to give you and ill do that. 

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