Unsolved
85 Posts
3
10493
Dell Precision 5760 issues - I can't take this anymore!
I've been having issues since day 1 using this laptop (Dell Precision 5760). The first issue was bluetooth mouse/keyboard lagg. After countless of hours of messaging back and forth with Dell support, I've been notified by @DELL-Cares that Dell engineers will fix the issue in the next BIOS update, which nobody knows when it's going to be released.
Another issue i'm having which is driving me nuts is the laptop would randomly crash when it's on sleep mode. I face this issue more often when the laptop is connected to a docking station (WD19). When I finish work and put the laptop to sleep I notice it would randomly wake up at night and go back to sleep again. After a few hours the laptop would randomly crash and display the blue screen where it starts a hardware test (it always passes the test).
I just don't get why the laptop keeps crashing on sleep mode?? the issues has been causing me endless frustrations and i'm furious about Dell incomptetence dealing with those issues.
raphagonca
4 Posts
1
February 27th, 2023 18:00
Any update on this issue? It's becoming quite frustrating as I often find myself carrying an overheating laptop in my backpack or try to work on it, only to realize that it has been on for too long and the battery has died.
I've also tried tons of changes found in google and on this forum (settings on BIOS, mouse properties to prevent from waking up, etc...)
DELL-Cares
Moderator
Moderator
•
25.2K Posts
0
February 27th, 2023 18:00
Hello, We see you are looking for technical assistance. We request you to start a Private Message with us and we will be happy to assist you.
raphagonca
4 Posts
0
February 27th, 2023 22:00
It appears that this issue has persisted for years without a resolution. I don't believe that a private message will be effective finding a solution. I prefer to continue to monitor this thread for any updates.
jdaniel006
1 Message
0
March 27th, 2023 02:00
I'm exactly on the same page, plus usually my Precision 7540 wakes up after connecting the dock station (which is unplugged from the power outlet), or sometimes just after unplugging the dock from the laptop.
Very annoying and extremely bad for the battery life.
raphagonca
4 Posts
0
March 27th, 2023 20:00
The docking station issue can be solved in BIOS settings, someone commented here, and it worked for me.
But the mouse movement or keyboard wake are still the biggest issues.
DELL-Cares
Moderator
Moderator
•
25.2K Posts
0
March 27th, 2023 20:00
Hello, I see you are looking for technical assistance. If you need our help, you can start a private message with us and we will be happy to assist you.
nokris
6 Posts
-1
May 15th, 2023 04:00
Dell Precision 5760 is the worst Notebook i ever bought. I regret every single euro i spend to this pc. I own it for one Year and i have replaced all parts - 6 times stoped working - If you own this notebook you have to carry one more in case it doesnt open. Total Fraud .
raphagonca
4 Posts
0
July 13th, 2023 19:00
Please guys, we need an official support here.
davec49
3 Posts
-1
July 27th, 2023 17:00
I have two Dell 9510 laptops intel gen11 high performance. They will not stay in full sleep and when I carry one of them in my bag to go to and from work the entire computer heats up to well over 110 F.
That is NOT low power and I am sure it is affecting the life of the motherboard and the M2 NVRAM.
It is unacceptable for Dell to continue to ignore this issue and say it is normal and/or Microsoft's issue.
I have been a loyal Dell laptop customer for 7 years and I will switch to MSI or HP and my company will too - with over 150 employees - if this issue is not addressed soon.
Unhappy CTO
davec49
3 Posts
0
July 27th, 2023 17:00
I have two Dell 9510 laptops intel gen11 high performance. They will not sleep and when I carry one of them in my bag to go to and from work the entire computer heats up to well over 110 F.
That is NOT low power and I am sure it is affecting the life of the motherboard and the M2 NVRAM.
It is unacceptable for Dell to continue to ignore this issue and say it is normal and/or Microsoft's issue.
I have been a loyal Dell laptop customer for 7 years and I will switch to MSI or HP and my company will too - with over 150 employees - if this issue is not addressed soon.
Unhappy CTO
DELL-Cares
Moderator
Moderator
•
25.2K Posts
0
July 27th, 2023 17:00
Hello, I see you are looking for technical assistance. If you need our help, you can start a private message with us and we will be happy to assist you.