UNSOLVED
Headset microphone not working
Whenever I plug in my headset (single 3.5mm jack) I get a Maxx audio pro notification and my microphone doesn't work when I press headset and over ear but it does work when I press mic in but I don't have any audio when I use the mic in option. I only hear static noise from my headset microphone when going with the other options. Any tips on how to fix this my headset is a Razer Kraken and I am using a Precision 3560 laptop. I downloaded the latest drivers but to no avail.
.
557
0
Posted March 1st, 2022 16:00
Hello, I see you are looking for technical assistance. If you need our help, you can start a private message with us and we will be happy to assist you.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice414
0
Posted June 15th, 2022 00:00
Hello, we see you are looking for assistance. If you need our help, you could start a direct message with us and we will be happy to assist you.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice414
0
Posted June 15th, 2022 00:00
my macine is a precision 5550
I had 3,5 jack problem with headset not working at all - no sound, no mic. It was resolved by re-install Realtek-High-Definition-Audio-Driver (15 june 2022 it is the Realtek-High-Definition-Audio-Driver_VV9FY_WIN_6.0.9257.1_A12.EXE). Install the Dell-Optimizer driver (15 june 2022 it is the Dell-Optimizer_X7C54_WIN_3.1.175.0_A00.EXE)
Jesse L (retired)
10 Wizard
•
17898 Posts
•
69016 Points
499
0
Posted March 11th, 2022 05:00
Vertilix,
Following up to see if the Remote Session with the Dell agent resolved the issue. Let us know.
Jesse L (retired)