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November 10th, 2020 22:00

Laptop "Soft" Shuts Down Randomly

The Problem:

My laptop started to "Soft" shut down randomly when NOT in safe mode starting in Mid-October.  I am not able to stop or abort the shut down process.  When in Safe Mode w/ Networking, it does not experience this issue (I posted this discussion from safe mode).  It definitely seems that when the computer is doing something more intensive it is more likely to start shutting down at that very moment.  Once I start to get the shut downs, it occurs much more often and it can start to occur even on the login screen before I log into Windows 10.  My friend suspects this is a Software, not hardware issue because it does not kill the power immediately or BSOD, and does not occur in safe mode.

Note: Although it would be considered a "Soft" shut down, it does shut off rather quickly...I would say always in under 15 seconds from when the Shut down screen is first displayed to me.  When this happened with Discord open, not only could I not open it again after restart due to file corruption, but I was not able to reinstall Discord either.  I had to use a separate uninstaller program to remove the files before I could reinstall Discord.  When I tried to uninstall Discord from Control Panel --> Add/Remove Programs, it said it could not uninstall because it does not exist on the computer.  My point is that the "Soft" Shut Down I am experiencing is aggressive and kills all open applications fast.  It does not display that "Not Responding" screen I am used to when telling the laptop to shut down.

 

The Full Story:

  1. Back in Mid-October, my laptop started to randomly enter the shut down screen while I was working.  I think this is being caused by either a Dell, Intel, or Windows update, because I never had this problem in the past.  This started to occur after both a Windows update and an Intel drivers update (both were updated on the same day).
  2. At first I thought to make sure I had all the latest windows updates.  I did.
  3. I then checked all the drivers I could find.  Everything was up to date that I could see.
  4. I then performed a system recovery by holding the power button when the Dell startup logo comes up 2 times, then a menu appeared to do this.
  5. I found that after performing system recovery, I was able to use the computer for up to 1 to 3 days before the random shut downs started to occur again.
  6. In order to fix this issue once and for all, I decided to back up all my files on a network drive (I have 2 computers), and perform a clean reinstall of the Windows 10 operating system.  I accessed this feature by holding the power button 2x during boot again the same way I did for getting to system recovery.
  7. After reinstalling windows, I started to add some of my old programs and files again thinking all was well.  Everything worked fine until I tried to Download a game on Steam with Discord open as well.  Then i got the dreaded "Soft" Shut Down screen again.  Then a few objects took flight...
  8.  I decided to give safe mode a shot again.  I ran that same download in Steam inside Safe mode, and was able to finish the download overnight without any shutdowns.  It has now been over 30 hours in Safe Mode without any "Soft" shut down as I type this message.
  9. I have not tried this yet, but I got my windows product key and have also received a Windows 10 installer from my friend to try clean reinstalling that way instead of from the on-computer menu.  Please let me know if you think I should try this.  I have to start over either way right now.

 

Please Help

Please offer any suggestions that you think I should try to fix this.  Sorry for being long winded...I just wanted to make sure you have all the details to help me get through this.

 

My Computer Specs from Belarc Advisor Program:

Laptop Model: Precision 7510 (Workstation Laptop)

Windows Version: Windows 10 Professional (x64) Version 1903 (build 18362.1139)

Processor: 2.90 gigahertz Intel Xeon E3-1535M v5

Memory Modules: 65426 Megabytes Usable Installed Memory

Hard Drive: PC300 NVMe SK hynix 1TB [Hard drive] (1024.20 GB)

Controllers: Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller

Display 1: Intel(R) HD Graphics P530 [Display adapter]

Display 2: NVIDIA Quadro M2000M [Display adapter]

Multimedia 1: Intel(R) Display Audio

Multimedia 2: Realtek Audio

Antivirus 1: Bitdefender Antivirus (Paid Subscription)

Antivirus 2: I also use Malwarebytes free version

Communications 1: Intel(R) Dual Band Wireless-AC 8260

Communications 2: Intel(R) Ethernet Connection (2) I219-LM

Communications 3: TAP-Windows Adapter V9

Other Devices:

Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Intel(R) Wireless Bluetooth(R)
Integrated Webcam
Dell ControlVault w/ Fingerprint Touch Sensor
Airplane Mode Switch Collection
Dell Radio Control Device
HID-compliant device
HID-compliant touch screen
HID-compliant vendor-defined device (2x)
Standard PS/2 Keyboard
Dell Touchpad [Mouse]
USB-PS/2 Optical Mouse
Realtek PCIE CardReader
NFC Proximity Provider
Trusted Platform Module 1.2
Microsoft Usbccid Smartcard Reader (WUDF) (2x)

August 1st, 2022 11:00

Hello, could you please let me know if you were able to fix the cpu heavy throttle, it's really bothering me. Also if there's any other package I need to uninstall? I fixed my shutdown problem with the above solution but the noise is too much. 

Thank you 

August 1st, 2022 11:00

What was the name please?

Thank you 

1 Message

September 11th, 2022 04:00

I have the same Laptop (Dell Precision 7510) and used to have the same problem, especially when running a video game or a 3d modeling program, the fan start working at full speed for a while and then the laptop shuts down, so I downloaded HWMonitor program to check the laptop if it overheating and keep monitoring the laptop performance, and sure thing it was because of the heat.

 Solution:
I start using a laptop fan cooler, and reduced the maximum processing rate of the CPU to 80% or even 70%, and the laptop stopped over heating and stopped shutting down, and it might affect the laptop speed a little bit, but it's not even noticeable.

How to reduce the maximum processing rate:




AlesKlar_2-1662896928210.pngAlesKlar_3-1662897000727.png

 

and this should help with the over heating of your laptop, and subsequently with the random shutting down.

12 Posts

October 20th, 2022 04:00

This didn't help in my case.

12 Posts

October 20th, 2022 04:00

Killing windows feature update didn't help. Cleaning the heatsink and fan didn't help. Wasn't over heating, just random soft shutdowns. Sometimes it would go a couple of days, sometimes every couple of minutes. So far so good. Will keep posted.

12 Posts

October 20th, 2022 04:00

Updated bios from A12 to A16

12 Posts

October 20th, 2022 04:00

I've had this same problem and seem to have fixed it with a bios update.

12 Posts

October 20th, 2022 04:00

Check my post

2 Posts

July 15th, 2023 03:00

Qual?

 

 

September 27th, 2023 08:48

@Mien Cao​ This worked for me.  Thanks.

1 Rookie

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5 Posts

April 27th, 2024 19:53

I'm having the exact same problem too. I have been a computer technician for 27 years. Took me one day but I figured out the problem. And this applies to all computer models they're doing the same soft shutdown. It is the thermal drivers. Use the old 2015 8.1330-83 drivers and that will solve the problem. I purchased two e5570 laptops and they both kept shutting down randomly. Clean install Windows 10 or Windows 11. Installed the old thermal drivers and everything works fine

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