UNSOLVED

troublemaker47

updated

2 months ago

T

troublemaker47

1 Rookie

•

5 Posts

•

2 Points

1

1254

January 25th, 2025 12:46

Random performance drops on Precision 5570

Hello, the title pretty much presents my whole issue, namely the fact that i have random freezes or performance issues on my precision 5570, here are the specs:

  • Intel core i7-12800H
  • 32 GB DDR5 Ram
  • Nvidia Quadro RTX A2000 8gb
  • Samsung 980 PRO 1tb

I have noticed that at any moment i could get a random performance drops, though I haven't yet checked if this is regarding the GPU or the CPU, as sometimes it seems to freeze my whole computer, including any audio playing and other times it's just graphical issues, which mostly happens in games, but it did happen on occasion in other programs, such as premiere pro, and even on my live wallpaper it is quite noticeable sometimes. it can randomly go from like 100+ fps, down to 20 even 10 sometimes, and after maybe a couple of minutes it seems to go away and return, which makes it very frustrating to use the laptop.

At first, I thought it was the screen, but I found my answer pretty quickly when I got my Samsung monitor which is connected through the WD19TB Dock via DisplayPort. Can anyone tell me if they had similar issues, and if so, how they fixed it and if I should contact dell support about this issue, as it is still under warranty even though i'm not the original buyer of this laptop.