1600n - Can't find scanner in Scan Manager

Question

I've installed the printer drivers and set the printer's network address.  Printing works fine, but when I try to add the scanner using the Dell Network Scan Manager, the software can't detect the 1600n even when I feed it the ip address.  Pinging the address works fine.   Any help is appreciated.   Thanks.

chan0429 · Answer

Did you find an answer yet? I'm having the same problem. Hour with tech support got me an equipment swap but the new device has the same problem.

weimin · Answer

I had the same problem. Called Dell tech support several times. Neither the level one nor the senior level technician can figure it out. Read a message on this borad concerning possible block-off by Windows Firewall. Turned Firewall off and the scan manage found the printer immediately.
Now the printer has no problem initiating scanning to the PC.

Weimin

jeramey.beck · Answer

I too am having this problem. We setup everything and printing / faxing / copying, etc is working just fine. We even can scan to the first 2 computers but none after that. I have my firewall turned off on the machine that can't find the scanner. I tried typing in the IP address and it still doesn't work.

Any one got any other ideas??

Carlos Ibarra · Answer

I had this problem and nothing worked until I changed my computer's IPv4 address from the automatically DHCP-assigned xxx.xxx.xxx.126 to a manually assigned xxx.xxx.xxx.199, where my Dell printer was xxx.xxx.xxx.202.

That finally fixed it.

Printers

1600n -> Can't find scanner in Scan Manager

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