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12387
November 1st, 2011 01:00
1720 Laser Printer - Cartridge doesn't fit
I've been asked to help a non-profit that received a donation of a Dell 1720 Laser printer. The printer did not work, and it appeared that the toner cartridge was the incorrect size for the printer - the guides are not far enough apart, and there appear to be no contacts on the printer to match those on the cartridge. After calling the Dell help line, I ordered a new cartridge - but it appears identical to the first and doesn't seem to fit appropriately in the printer. As expected, the printer doesn't recognize the cartridge.
Here's a picture of the printer with the cartridge in it, which will clarify the issue.
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When the left hand guide is seated in it's slot, there's about a 1/2-in gap between the guide on the right of cartidge and the slot in the printer body. It just appears to be the wrong cartridge. What's up???
HTZ
1 Message
1
February 6th, 2012 08:00
You are missing the "holder" for the toner cartridge which is actually the Imaging Drum. TJ987. Many people remove it when removing the cartridge not realizing it is a separate part and needs to remain in the printer. Good luck.
thd1036
4 Posts
0
February 6th, 2012 22:00
Thanks, HTZ! I finally figured it out for myself - but forgot to put the answer up on the forum. :emotion-6: Aloha from Hawaii.
Tom