2335dn losses usernames / network scanning to PC

pstoric,

 

try this and see if this helps. These directions are for my office, you may have to change the IP, save location and default settings to what you need. Hope this helps.

 

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-----Installing Dell MFP 2335 Scan Manager -----

·         Install from the Apps Share

·         Select Network Installation and click Next

·         Select Local Installation and click Next

·         Select MFP2335dn / IP : X.X.X.X  and click Next,

·         Click Next

·         Select Custom Installation

·         Select ONLY Scan Manager Utility and click Next

·         Click Finish

 

 

      -----Configure Dell Scan Manger -----

·         Click Start à All Programs à Dell à Dell Printers à Dell 2335dn MFPà Scan Manager

·         Select Dell 2335dn MFP (IP: X.X.X.X) and Click Properties

·         Change the following settings:

o   File Format: PDF

o   Computer ID: User Name of Primary User

§  Click on Settings

§  Type Network User ID

§  Click OK

o   Save Location: Z:\My Documents\Scans\  (you may have to create the folder in the My Documents directory

§  Click on the Folder

§  Click on the Folder again

§  Navigate to Z:\My Documents\Scans

§  Click OK, then OK again

o   Resolution: 300 dpi

o   Scan Color: Mono

o   Scan Size: Letter

o   Click Apply , then  OK

o   Close Scan Manager

 

    -----Name Does Not Appear On Scanner -----

 

·          When Scanner does not list your name when attempting to scan from the scanner

o   On your PC click Start-> All Programsà Dellà Dell Printersà Dell 2335dn MFPà Scan Manager

o   Highlight Dell 2335dn MFP and click Properties

o   Click on the Change Port tab

o   Select Auto Detection on Network and click the Search button

o   Highlight X.X.X.X and click Apply then OK.

o   Close Dell Scan Manager

           

Yes of course entering the information in again will work.....

but WHY do the ID's get lost in the first place?

we have over 100 of these 2335 and a few 1815's and even 1 or 2 1600. They are all plagued by this problem of loosing the connection to the PC.

The printers are installed on  windows 2003 , one printer a server.

 

is there a file that holds these settings, if so i was thinking of either write protecting it or writing a script to update it on logon.

 

There is not a file that hold the information, nor are the PC/user names stored in the printer.

The names show up on the LCD when the PC "advertises" itself on the network.  The 2335dn is "listening" for PC's ID's.

The problem is that, for some unknown reason, either the scan manager is not advertising, or the 2335dn is not listening properly.

Since fudging with the settings on the PC can make it work, I tend to think the software is problematic.

I've had the same problem with the 2335, 1815 and 1600.

Now, I've got a completely different unsolvable issue with the 2335,  but that is for another thread.