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4888
March 4th, 2008 13:00
5110cn Blurred "scrunched" line same spot every page
5110cn color laser- is "blurring" and "scrunching" down text line or graphic in the same spot on every piece - Comes and goes... as if the piece is hesitating right there as it is printing. Is this a "feed" issue, or an image drum? Just replaced image drum 5 months ago... There is also a yellow streak of toner constantly on the right hand side of the image drum that also shows up mirrored on the fuser, however, it prints the dirty streak on the back of the page...HELP.. I do invitations and can't slow down.... !!!!
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llynster
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1.7K Posts
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March 6th, 2008 00:00
Can you scan some images and include with your reply. It will help.
You will need a website to host the images from. If you don't have one, a commomly used site is flickr. Max pixel width allowed in this forum is 460pixels.
Just include a link to where your pictures are located so we can have a look at them.
imaginations
5 Posts
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March 6th, 2008 00:00
thanks- will get images tomorrow, I do have a website..
llynster
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1.7K Posts
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March 6th, 2008 10:00
Do you know how to print the internal 20% density test pages? These are often valuable in the diagnosis of Print Quality issues.
To print the 20% density test pages:
1. Power off the printer.
2. Press and hold the UP and DOWN arrow buttons while you power the printer on.
3. The buttons may be released when the LCD indicates "Diagnosing..."
4. After a few seconds, the LCD should indicate "Customer Mode" and "ESS Diag"
5. Press the UP or Down arrow buttons to find "Test Print", press the Enter (center) button.
6. Press the Down arrow button to find and select Cyan20%, or Magenta20%, or Yellow20%, or Black20%; press the Enter button twice to select and print that test page
(note: printers with the newest firmware may have an additional menu item called "ContaminationCHK". Using this item will print all 4 of the 20% density pages for you)
7. After all print tests have been completed, power the printer off, wait ~5 secs, and power on.
Take a close look at these and see if you detect the issue you're referring to. Please post these online too.