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June 24th, 2015 11:00
715w will not print - urgent
am running windows 7 with a Dell 715w printer.we have had issues where the printer will just stop printing until we restart the spooler and then it prints for a while. It refused to print at the weekend at all so I updated the driver and firmware and now it will not print at all. I could print to it from my laptop before but now it will not print at all. It seems to think it is installed ok, it is shared, on line etc, the printer can see my wireless router etc but nothing comes out. I dont get an error message the job seems to try to print but the green bar gets stuck at about a third of the way over and stops.
suggestions on troubleshooting would be gratefully received as I am getting desperate.
PudgyOne
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June 26th, 2015 09:00
kateb14162,
Open Internet Explorer, click on Help, then click on About Internet Explorer. It should show the version there. If you have IE11, then go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall.
Restart the computer, when prompted. Then see if your printer works.
The other option is to turn off the balloon tips for the printer.
Start, control panel, devices and printer, your printer, printing preferences, advanced, more options. Tell it to never show. The problem with this setting is you cannot tell if you're low on ink, printer jams, Etc.
Rick